Business Assistant - Lead

Massa Dental Center – Lead Business Assistant

A high-end, highly professional dental office in Naples, FL is looking for a full-time Lead Business Assistant to join our team. This is a front desk position with office manager duties. Our doctors provide not only general dentistry but also TMJ treatments. Experience with this is highly desired.

Proven experience managing a large team in a multi-provider dental practice. Strong leadership, problem‑solving mindset, professional communication skills and patient‑focused attitude. 4+ years minimum of dental front office experience is needed that must include:

• Managing an office team
• Answering phones/scheduling
• Creating and presenting large treatment plans
• AP/AR
• Collections
• All insurance process including verifications, pre‑authorizations, filing claims, working insurance denials and appeals
• Posting payments from patients and insurance
• Highly professional, yet friendly and accommodating demeanor

Office

Hours:

Monday-Thursday 8:00 a.m. to 5:00 p.m. with flexibility to accommodate our doctors and patients.

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front‑loaded education and training, providing you the opportunity to develop to your full potential
• Opportunity to be part of a secure company with 20+ years of industry‑leading experience that provides a stable career with unlimited growth potential
• Access to on‑demand Daily Pay

• Experience working in a fast‑paced and customer‑centric environment
• Excellent communication and organizational skills
• Access to minimum PHI necessary for performing job‑related functions; regular HIPAA training will be required and the individual will need to protect PHI and maintain data safeguards.

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year
• TB test required for all new hires in dental office positions unless not applicable in FL & TN.

Heartland Dental is the nation’s largest dental support organization, providing non‑clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.