Dental Coordinator, Float

Dental Coordinator, Float – Provides comprehensive administrative and operational support across all clinical programs within the School of Dentistry. This role ensures continuity of patient care, scheduling operations, and front‑end coordination during staff absences, high‑volume periods, and special projects.

Duties and Responsibilities

• Provide real‑time coverage for Dental Coordinator absences across Pre Doc, Graduate, and specialty clinics. Maintain full working knowledge of program‑specific workflows, scheduling templates, and clinic policies to ensure uninterrupted operations.
• Coordinate complex patient scheduling including comprehensive cases, multi‑appointment treatment plans, emergency visits, D2 recalls, D3/D4 graduation requirement cases, and specialty referrals.
• Utilize dental practice management software (Axium) to manage patient records, appointment workflows, referral tracking, insurance documentation, and treatment notes verification.
• Assist with insurance verification, pre‑authorizations, claims processing support, and patient financial inquiries.
• Provide administrative support to students, residents, and faculty regarding patient assignments, schedule adjustments, clinic policies, and procedural workflows.
• Assist with generating scheduling reports, tracking data, productivity metrics, and operational audits as requested by the Manager.
• Serve as a cross‑trained resource across coordinator roles and assist the Manager with onboarding and workflow orientation for new staff.
• Ensure compliance with MUSoD policies and procedures, as well as all safety, regulatory, and accreditation requirements.
• Perform any related duties as required or assigned to support efficient predoc clinic and grad clinic operations.

Required Knowledge,

Skills and Abilities

• High school diploma.
• Minimum of two years related experience.
• Experience in receptionist duties, dental insurance processing, or other office experience.
• Excellent problem solving, planning, organizational and customer skills.
• Excellent listening, written and verbal communication skills.
• Ability to work and communicate with people from diverse populations.
• Ability to work independently in a high‑volume academic health care environment with little supervision and frequent interruptions.
• Ability to maintain confidentiality.
• Advanced adaptability, independent judgment, and the ability to quickly transition between clinic environments with minimal disruption.
• Strong organizational skills, discretion with confidential health information (HIPAA compliance), and the ability to manage frequent interruptions while maintaining accuracy.
• Cross‑functional collaboration, strong problem‑solving ability, and a proactive approach to identifying operational gaps and supporting clinic efficiency.

Preferred Knowledge,

Skills and Abilities

• Associate’s or vocational/technical school degree in Healthcare Administration, Dental Hygiene or Dental Assisting.
• CPR Certification.
• Prior experience with medical/dental coding, billing or claims processing.
• Familiarity with dental practice management software.
• Previous experience in an academic environment.
• Ability to speak and write in Spanish.

Benefits – Marquette University offers a rich and competitive Total Rewards package including medical, dental, vision, 403(b) with up to 8% university match, generous time off package, and tuition benefits for employees, spouses, and dependents with no payback requirement
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Equal Employment Opportunity Statement: It is the policy of Marquette University to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state‑protected classification.