Library Volunteer - Search Assistant

OVERVIEW and iMPACT:

Volunteer Job Search Assistants at the Appleton Public Library (APL) provide help to people searching for jobs for a variety of career and employment-related needs. APL offers free access to study rooms, computers with internet, and wi‑fi, so volunteers can provide individual assistance to people seeking assistance. Volunteers are typically available to assist job seekers with job searches, online applications, building a resume and cover letter, learning new skills (upskilling) using our FREE digital resources such as Gale Courses and Mango Languages, and exploring career changes.

• Providing employment assistance, training, and resources to people looking for work
• Teaching patrons to set up accounts and use online resources for employment, training, and education:
  • Job search sites (i.e., Job Center, Indeed, etc.)
  • APL upskilling resources (i.e., Gale Courses, Mango Languages)
  • Community resources (i.e., 2‑1‑1, community bulletin board, jobs/career/business bulletin board)
• Finding résumé templates and/or assisting with creating résumés
• Listening attentively and asking open‑ended questions to help patrons identify and articulate job skills
• Printing, scanning, and copying on public APL devices
• Providing library directions (i.e., bathrooms) and hours

• Passionate about helping others in our community
• Respectful and non‑judgmental of individuals from diverse backgrounds, cultures, and abilities
• Able to provide friendly, patient, and non‑judgmental instruction and assistance
• Proficient with a variety of computer skills:
  • Navigating websites and search engines
  • Microsoft Office suite
  • Various Internet browsers (Chrome, Fire Fox, Edge, etc)
  • Computers, tablets, and smartphones
• Able to work shifts for a minimum of 2 hours on a Wednesday or Thursday afternoon (please inquire to learn specific times)
• Preferring candidates with conversational Spanish to serve job seekers during specific shifts
• Training will be provided