Riding Academy Operations & Training Lead

In 1903, out of a small shed in Milwaukee, Wisconsin, four young men lit a cultural wildfire that would grow and spread across geographies and generations. Their innovation and imagination for what was possible on two wheels sparked a transportation revolution that would make Harley‑Davidson the most recognizable motorcycle brand in the world. Today, we continue to define motorcycle culture, evoking soul‑stirring emotion reflected in every product and experience we deliver – like we have for well over a century and will for generations to come.

Are you ready to ride with us?

This remote role is not tightly linked to a physical location and provides flexibility in where, when and how you accomplish your work. Remote employees are expected to have a dedicated, quiet and distraction‑free work space and an internet connection that's sufficient for completing their job remotely.

The Riding Academy Operations & Training Lead is a field‑facing role responsible for helping dealers create passionate Harley‑Davidson Riders by driving retail growth and guiding a best‑in‑class student experience. This is a remote, dealer facing field‑based role requiring travel to support dealerships and training activities across the U.S. This individual will lead our efforts in growing and maintaining high‑quality network operations, develop skills experience, program curriculum, and develop coaches to deliver our U.S. Riding Academy business goals.

Develop new courses: either ground‑up, customized Riding Academy programs to deliver customer needs, or incorporating MSF curriculum into a Harley‑Davidson Riding Academy program execution.

• Create versions of Riding Academy courses that address variations in State‑required training
• Work with dealers and coaches to proactively seek to improve and manage risks associated with program execution, including reviewing all program tools, materials, and fleet along with their respective project owners
• Consult cross‑functional partners to co‑create skills development experiences in non‑training environments, such as events and adjunct Dealership experiences
• Explore optimization of existing Riding Academy courses and curricula utilizing data, insights, and network feedback to improve our offerings and the consumer experience
• Lead course development associated with Pilot programs designed to expand the Riding Academy suite of skills development experiences
• Lend subject matter expertise to development of rider training vehicle enhancements

Lead the development of our nationwide network of Riding Academy Coaches throughout their career progression, with emphasis on delivering high‑quality H‑D Brand experiences for Riding Academy students and building rider confidence.

• Drive initiatives and project work to design and deliver instructor‑led, remote, and web‑based training to Riding Academy coaches in a systems approach that is centered on an incremental‑multimodal methodology
• Continuous Improvement:
  Develop and maintain an in-depth understanding of the most effective rider training techniques, curriculum, and methodologies. Propagate those best practices across the entire U.S. Riding Academy Coach network
• Work cross‑functionally to build, maintain and measure Coach Recruitment, Development, and Retention programs with value‑added content exclusive to Riding Academy, and available only to Riding Academy coaches.
• Drive Coach offerings and recognition programs to increase engagement, tenure, and skills among our coaches.
• Recruit, train, supervise and audit a team of high‑performing Coach Training Facilitators to deliver dynamic, immersive H‑D Riding Academy Coach Certification training in Dealerships across the U.S. Audits may occur in‑person.
• Work with Dealers and Facilitators to Schedule Coach training to satisfy network demand for incoming Coaches

Lead initiatives to enhance program desirability for both Dealers and Students by strengthening and improving Riding Academy program operations.

• Guide Riding Academy operations execution of new dealer start‑ups
• Support…