Field Service Expert II, Process

About the Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 20,700 employees, sales of 4.8 billion and locations in over 60 countries worldwide and is thus one of the larger family‑owned companies in Europe.

• Flexibility with Work/Life Balance
• Competitive Compensation and Benefits Package
• 401(k) with generous company match
• Climate-Neutral Footprint Worldwide
• Tuition reimbursement

The Winder Field Service Expert performs specialized mechanical, technological, and process services for various types of winders. This role provides on‑site and remote technical support for customers, attending scheduled maintenance shutdowns, managing on‑demand emergency services, and executing winder installations and rebuilds based on Voith guidelines.

The Winder Field Service Expert conducts comprehensive process and mechanical inspections to assess equipment conditions, optimize winder performance, and identify applicable upgrades. This position requires maintaining accurate records and delivering clear technical reports, including parts recommendations and strategic action plans. The ultimate goal is to build long‑term, trustful customer relationships by providing advanced technical solutions that meet business needs, ensuring excellent service execution focused on safety, quality, and winding efficiency.

Although part of a broader winder service team, the Winder Service Expert frequently works independently to overcome technical service issues and must be self‑driven and intrinsically motivated to deliver results on-site.

• Expert Field Support: Provide specialized mechanical and process field services on existing and newly installed winders.
• Process & Technology Optimization: Analyze winding parameters (e.g., rider roll force, drum torque, and web tension) to troubleshoot and optimize roll structure and quality.
• Execution & Planning: Plan and prepare for service execution, including resources, tools, technical drawings, schematics, and required materials/parts.
• Installation & Rebuilds: Supervise third‑party installation work and Voith mechanical teams to ensure precise assembly, alignment, and installation of winder components.
• Audits & Technical Assessments: Conduct comprehensive winder audits at customer sites to evaluate mechanical state and overall technological process performance to identify maintenance and upgrade opportunities.
• Customer Communication: Lead welcome and exit meetings with customers to discuss findings, progress, and recommendations.
• Reporting: Generate detailed technical reports featuring precise data, photographic evidence, recommended spare parts lists, and long‑term maintenance action plans.
• Cross‑Functional
  
  Collaboration:
  
  Partner with engineering companies, contractors, and internal Voith departments to ensure seamless project and rebuild execution.
• Troubleshooting: Diagnose and resolve complex mechanical and process‑related winder issues, both on‑site and via remote support.
• Commercial Support: Assist in estimating time, specialized tools, and resources for service and upgrade quotations.
• Knowledge Transfer & Training: Train customer maintenance and operations staff on proper methods to maintain and operate winder equipment; actively mentor junior field service team members by openly sharing process know‑how and technical insights to strengthen overall team capability.
• Administrative & Compliance: Complete accurate time and expense reports, and comply with all company policies and safety procedures.

• Education & Experience: Bachelor's degree in Mechanical Engineering, Paper Technology, or a related field, with a minimum of three (3) years of dedicated maintenance, service, or operational experience with paper machine winders and finishing equipment.
• Travel: Ability to travel up to 60% to customer sites; occasional international travel required (mainly Canada…