Smart Hands Engineer

Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.
** Requirements
* *** Job Overview
** The Smart Hands Engineer at Georgetown University, is a critical role responsible for the on-the-ground support and maintenance of the University's network and telecommunications infrastructure. The position exists to provide expert physical and technical assistance for network systems, ensuring the reliability, efficiency, and security of IT services across all campuses and international sites. This role involves a mix of hands-on field work and strategic planning to support the entire lifecycle of network equipment and cabling infrastructure.
● Collaborate with the Network Engineering team on designing solutions for network systems.
● Develop and maintain cabling and telecommunication standards.
● Review conditions in telecommunication rooms and note any issues.
● Acquire and submit quotes from IT cabling contractors.
● Manage physical network equipment inventory and RMA processes.
● Utilize network monitoring tools to identify and address failing equipment.
● Ensure all work tickets, change control, and incident management processes are followed.
** Work Interactions
** The work performed by the Smart Hands Engineer is integral to the overall function of the Systems Engineering and Operations team. This position reports to the Director of Smart Hands Engineering and directly interacts with the Network Engineering team, IT cabling contractors, project leaders, and other relevant parties to ensure seamless service delivery and infrastructure integrity. This role’s influence extends across the entire University, as its work directly supports the foundational IT infrastructure that enables teaching, research, and administrative functions, thereby contributing to the mission and goals of Georgetown University.

The incumbent will work in a dynamic physical environment, which includes both office settings and technical spaces like telecommunication rooms and data closets. The role requires physical mobility, including the ability to lift and carry network equipment.
** Requirements and Qualifications*
* ● Bachelor’s degree in a relevant technical field (e.g., Computer Science, Information Technology, Systems Engineering) or equivalent practical experience.
● Minimum of 3-5 years of experience in network or telecommunications infrastructure support.
● Demonstrated experience with network monitoring tools such as Meraki, Solar Winds, or Nagios.
● Proficiency in developing and maintaining physical network equipment inventories and RMA processes.
● Strong understanding of cabling and telecommunication standards for both copper and fiber optic systems.
● Ability to troubleshoot and repair network equipment.
● Experience with physical infrastructure reviews, including power, cooling, lighting, and security.
● Knowledge of and ability to learn additional technologies, including GOCard, cameras, wireless access points, AV equipment, IOT, and Building Automation Systems.
● Excellent communication and collaboration skills for working with internal teams and external contractors.
● Familiarity with change control and incident management processes.
** Preferred requirements and qualifications*
* ● Relevant certifications (e.g., CompTIA Network+, Cisco CCNA).
● Experience with Cormant or similar inventory management tools.
● Familiarity with Georgetown University's IT infrastructure and systems.
** Work Mode Designation
** This position has been designated as
** On-Campus**. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University.  Such review may necessitate a change to a…