Field Service Spares Engineer

Location: On-site in Appleton, Wisconsin
Pay Rate: $82,000 - $100,000
Employment Type: Full-Time, Direct Hire

Introduction

Our client is seeking a Technical Spare Parts Specialist to support technical spare parts identification, design, documentation, and customer support. This role will work closely with engineering, manufacturing, sales, purchasing, quality, service teams, and customers to ensure accurate part identification, technical recommendations, and support for parts and services needs.

Responsibilities

• Identify parts from assemblies, multi-drawings, and technical documentation

• Create, adapt, and revise 2D/3D models and drawings

• Define tolerances and specifications in alignment with standards under guidance

• Support the creation of Material Masters for identified parts

• Prepare maintenance kits, BOMs, and technical recommendations

• Support cost department and sales teams with technical arguments and documentation

• Conduct customer site visits for equipment inspections and technical recommendations

• Assist customers with detailed explanations of requested parts

• Communicate directly with customers regarding spare parts requests

• Apply knowledge of part life cycle and equipment processes

• Determine the best source for purchased and manufactured parts using local and international suppliers

• Support warranty investigations, vendors, and workshop teams with inputs and documentation

• Participate in continuous improvement of processes, standards, and customer satisfaction

• Travel up to 20% for customer visits and production floor work

Required Qualifications

• Bachelor’s degree in Mechanical Engineering, Industrial Engineering, or a related engineering field, or proven technical experience in spare parts or a related industry

• Previous knowledge of paper machines or paper production processes

• Experience with technical drawing interpretation

• Experience with CAD software

• Strong analytical and problem-solving skills

• Hands-on experience in technical environments

• Ability to work independently and collaborate cross-functionally

• Strong communication skills with technical and non-technical audiences

Preferred Qualifications

• Previous experience in parts and services

• Paper industry experience

• Experience with SAP

• Experience with documentation systems

Company Benefits & Culture

This is a full-time, direct hire opportunity with the client.

This role offers the opportunity to work in a highly visible technical position supporting spare parts, service, engineering, manufacturing, sales, purchasing, quality, and customer-facing initiatives. The position is well-suited for someone who enjoys applying technical expertise, working cross-functionally, and supporting a growing segment of the organization.

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