Field Service Expert
Listed on 2026-07-14
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Engineering
Automation & Mechatronics Engineer, Field/Service Technician, Systems Engineer, Maintenance Technician / Mechanic
The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 20,700 employees, sales of € 4,8 billion and locations in over 60 countries worldwide and is thus one of the larger family‑owned companies in Europe.
Voith Paper is hiring for:
Field Service Expert
Appleton, WI
Interested to learn about Voith? Check out our video "Voith careers" on You Tube.
Reasons you’ll love working here:
- Flexibility with Work/Life Balance
- Competitive Compensation and Benefits Package
- 401K with generous company match
The Field Service Expert – Automation is responsible for providing Distributed Control System (DCS) and automation support services to Voith’s Pulp and Paper customers throughout North America. This role supports both existing installations and newly commissioned Voith equipment, with work performed primarily at customer sites and, when appropriate, through remote support channels.
The primary objective of this position is to ensure that customer automation systems operate safely, reliably and efficiently while maximizing equipment performance and production uptime. The Field Service Expert delivers technical expertise in the installation, checkout, commissioning, startup, troubleshooting, optimisation, maintenance and emergency support of automation systems engineered and supplied by Voith.
Key responsibilities include diagnosing and resolving control system issues, implementing modifications to existing control loops and operator interface displays and performing small‑scale engineering tasks and system upgrades. The role requires programming, configuration and maintenance of control applications using Rockwell Automation and Siemens PCS 7 platforms, while ensuring compliance with established standards and customer requirements.
The Field Service Expert maintains accurate documentation of project activities, progress, delays, technical challenges, scope changes and customer requirements. Detailed service reports are prepared following each assignment, outlining work completed, system modifications, identified issues, corrective actions taken and recommendations for future improvements.
In addition, the position provides technical training and knowledge transfer to customer operations and maintenance personnel, enabling effective troubleshooting, maintenance and long‑term reliability of automation systems. The role also includes conducting site assessments and process audits to identify opportunities for operational improvement, system optimisation and increased production efficiency.
This position requires the ability to work independently with minimal supervision as well as collaboratively within multidisciplinary teams. Work is performed in accordance with established processes, procedures and best practices, while maintaining a strong focus on safety, customer satisfaction and continuous improvement.
RESPONSIBILITIES- Provide automation and control system services to customers in the Pulp and Paper industry for both existing equipment and newly installed systems.
- Perform commissioning, startup, checkout, troubleshooting and emergency support for Voith automation systems, including Clean Line, Duo Shake, OCC Systems, Paper Machine Sections and Winders.
- Diagnose, repair and optimise automation systems to improve equipment reliability, performance and production efficiency.
- Troubleshoot and resolve control system issues associated with new or modified control loops, HMI/operator interface screens and related automation components supplied by Voith.
- Execute small‑scale automation system upgrades, enhancements and modifications as required.
- Develop, modify and maintain control logic, loops and operator displays using Siemens / Rockwell Automation programming platforms and software.
- Maintain accurate and detailed records of service activities, including project progress, delays, technical issues, scope changes and equipment deliveries.
- Prepare comprehensive service reports documenting work performed, system…
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