Vacation Travel Associate - Paid Training

As one of Wisconsin’s largest travel companies, Fox World Travel has excellent benefits and perks for all Fox associates including but not limited to:
competitive wages
, flexible time off (vacation, sick, personal),
FAM Adventure Bucks to help you explore the world, a full benefit package including medical, dental, vision, long-term disability, company-sponsored life insurance and short-term disability, tuition reimbursement, 401(k) contributions and a fully engaged leadership team dedicated to treating associates as part of the Fox Family!

Exciting opportunity to become a Vacation Travel Advisor with no experience required!

Please apply by Friday, April 3rd to be considered

• This position will work in office at one of our physical branch locations in Wisconsin - Appleton, Brookfield, De Pere, Fond du Lac, Oshkosh, Sheboygan.
• Hired as a full-time associate with full-time benefits package.
• Approximately 8 weeks of training conducted onsite between our corporate office located in Oshkosh and the physical branch location that the associate is assigned to.
• Base pay rate starts at $15/hour during training; with the opportunity to advance up to $16/hour with the successful completion of training.
• In addition to base compensation, this role offers commission potential. High performing associates have started averaging up to $5,000 per quarter after 18 months with our uncapped incentive plan. Actual commission earnings are not guaranteed and depend on individual results and achievement of sales goals.
• Set day shift schedule with no regularly scheduled nights and occasional support on weekends for events or seasonal needs.
• No major holidays.
• Access to complimentary or reduced cost, supplier-offered FAM opportunities, in addition to FAM Adventure Bucks offered to all associates.
• A dedicated Vacation Travel Support Team.
• In-house Marketing Team to assist with new lead generation.

At Fox World Travel, we operate as One Fox with a find a way mentality, leading with integrity and embracing our passion. We take pride in leading with our people-first culture by providing genuine care and concern for our associates, which in turn leads to authentic and superior customer experiences. We've been able to create a culture where our associates can grow, learn, and succeed, and, in turn, exhibit the value we bring to every interaction and partnership.

Responsible for successful completion of training program focused on: providing ultimate customer service, proactive selling, ability to handle high volume of clients through various channels (chat, phone, email, in person), basic travel industry knowledge including vendors, technology, types of leisure travel and insurance. The training program builds a foundation on our entry level destinations with the ability to grow into a more experienced Vacation Travel Advisor role.

After successful completion of training, this role would be a customer facing position in a physical branch location.

Per position, each list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Responsibility for meeting client needs, building value and strengthening Fox World Travel in a way that balances the needs of clients and expectations of the organization.
• Responding to client travel requests for reservations including airline, hotel, car, cruise, tour, and others.
• Actively planning and selling leisure travel services including accommodations and insurance.
• Supporting Fox World Travel preferred suppliers to ensure quality vacations for clients.
• Remaining informed of all airline rules and regulations; rail services; vendor loyalty programs; security, DOT and documentation requirements; current affairs.
• Communicating information to clients accurately, appropriately, and professionally.
• Maintaining client profiles utilizing our CRM, ensuring special requests and reward program information are included.
• Strong knowledge of destination geography.
• Handling a large amount of information with strict attention to detail and…