Retail optician

Position: full time retail optician
Our retail optometry staff is specialized in patient education, helping our clients get the most out of their insurance plans. This job involves constant customer interaction both in person and over the phone, so a sociable personality is a must.

Compensation:
Varies by experience

Education:

High school degree

Type:
Full Time Retail optometry jobs available for customer service pros Wisconsin Vision is accepting applications from eye care professionals and motivated individuals at our Appleton location.

Job Description:

Our retail optometry staff is specialized in patient education, helping our clients get the most out of their insurance plans. This job involves constant customer interaction both in person and over the phone, so a sociable personality is a must.

Skills & qualities we’re looking for:

Attention to detail & ability to multitask

Knowledge of major brands & current eyewear trends

Provides an outstanding eyewear shopping experience

Experience is appreciated but not required. We provide extensive and ongoing on-the-job training for our retail staff and opticians.

Resources:

Why work at Wisconsin Vision in Appleton Optician jobs in Appleton Optometry jobs in Appleton Appleton eye care center

We offer full time and part time job positions. We're always looking for good team members, even when we are not actively hiring.

Convenient location on 351 N Casaloma Drive in Appleton. We draw team members from Outagamie County from places like Oshkosh, Neenah, Menasha, Kaukauna, Little Chute and the surrounding communities.

Role: OPTICIAN:

RETAIL/HEALTH OFFICE ADMIN

Reports to:

CENTER MANAGER GENERAL FUNCTION Create exceptional value in the lives of our customers by delivering legendary customer service. Ensure enthusiastically satisfied customers all the time by performing and coordinating implementation of all corporate processes and values. Build a secure and safe, supportive and motivating working environment which encourages innovation and commitment. Achieve center successes by working towards the achievement of Wildly Important Goals.

MAJOR DUTIES AND RESPONSIBILITIES Commitment to Patient Satisfaction Conveys a commitment in providing 100% Customer Service through enthusiasm and professionalism of self. Has competent, knowledgeable as measured by these key indicators:

Overall Patient Satisfaction Knowledgeable/Friendly Service Service after the sale Anticipates problems before they occur; explores underlying reasons for recurring customer concerns; goes beyond symptoms to get causes; strives to develop long-term solutions to problems. Holds opticians accountable for the customer service they provide to their patients.

Standards of Performance Strives to achieve “Far Exceeds Expectations” on all Standards of Performance.

Overall Excellence in Customer Satisfaction

AESLifestyle Pairs (WIG)
Eye Exam Only (WIG)
Remakes Premium Product Sales;
Pure Coat, High-end frames, Individual, etc.

Protection Plans Visual Fields Product Knowledge & Communication When needed demonstrates good product knowledge; takes the initiative to accurately describe the features and benefits of various lenses and frames by using the following tools:
Frame boards and displays, Lens Center and samples

Assists the customer in selecting frames and lenses that are best suited for their lifestyle and Rx. Suggests improvements and recommends solutions to problems.

Takes time to help the customers and answer questions giving them a better understanding of available options. Shows patience and courtesy to indecisive or hard-to-please customers; offers to track down answers to unfamiliar questions or products.

Uses the Lifestyle section of the OD Exam Form to educate patients on products that will best meet all of the needs of their lifestyle; boating, fishing, driving etc.

Follows all guidelines for properly billing insurances and all necessary follow through

Administrative

Follows all policies and procedures in the “Policy & Procedure Handbook”Completes and files in a timely manner all necessary center corporate and patient paperwork being thorough and exact in detail. (commissions, etc.)Enters patient information for Doctors.

Promotes teamwork within…