Aquavia Lumina Associate

Wilderness - Wisconsin Dells, WI, 511 E Adams St, Wisconsin Dells, Wisconsin, United States of America

Posted Monday, June 8, 2026 at 5:00 AM

The Wilderness Resort is a family‑owned resort that takes pride in ensuring guest satisfaction and treating employees like family. The Resort seeks hardworking, dependable, enthusiastic customer‑service driven individuals to join its fast‑paced team. This is a part‑ or full‑time position with night and weekend availability.

Aquavia Lumina Associate plays a pivotal role in delivering an exceptional experience for guests at the attractions. The associate is expected to provide excellent customer service to ensure all inquiries are addressed effectively. Responsibilities include retail sales, food and beverage sales, assisting guests with photo opportunity services, welcoming visitors, providing directions, explaining trail zones and performing general cleaning duties.

• Ensure the safety of all guests and compliance with the posted rules for the attraction.
• Verify that all guests entering the trail meet the requirements outlined on the rule's signs.
• Demonstrate basic cash handling skills.
• Serve bottled or canned alcoholic beverages at the ticketing counter for food and beverage sales (18+). Employees must possess knowledge of Responsible Beverage Service given by a Wisconsin Responsibe Beverage Certified Server. Check customer identification to confirm age eligibility for alcohol purchases. Proactively manage issues related to excessive drinking, including encouraging customers to limit consumption and arranging transportation for those who are intoxicated.
• Maintain cleanliness in common areas of attraction, including on and off the trail, work spaces, kitchen, welcome area, basic bathroom maintenance, and window cleaning. Ensure all retrail products are clean and free from dust before opening.
• Responsible for stocking goods, merchandise, and other necessary items at the conclusion of each shift.
• Uphold a clean, well‑stocked, and presentable work environment.
• Prepare and server food items such as nachos and pretzels to customers as requested, adhering to food safety procedures.
• Possess a basic understanding of the Aquavia trail, including explaining zones to customers and ensuring guest safety within assigned areas.
• Employees aged 18 and over will work in zones with laser, which requires training by a laser Safety Officer (LSO) for emergency situations.
• Assist with children who may be lost or separated from their guardians.
• Demonstrate the ability to remain calm and respond quickly in stressful or emergency situations.
• Carry a radio at all times and demonstrate a basic understanding of its operation.
• Perform any other tasks as assigned by management.

Wilderness Resort is an Equal Opportunity Employer.