Floor Supervisor, Entertainment & Gaming

• Location 400 W College Ave,Appleton, WI, 54911,United States
• Employee Type Part Time

• Understand and ensure excellent guest experience per the standards, policies and procedures set forth by the Fox Cities Performing Arts Center.
• Manage the guest experience inside the theater for all events in a welcoming and professional manner.
• Enforce event and house policies, including but not limited to: camera and video recording, small children seating, electronic devices, food and beverages, late seating and crowd control, ensuring compliance with all guests.
• Supervise assigned volunteer staff as directed by the house manager regarding event details, seating updates, house policies, emergency evacuation procedures and program distribution.
• Communicate with the house manager as needed to maintain an environment conducive to a successful event.
• Assist the house manager in maintaining and executing event duties and responsibilities, including but not limited to evacuation and shelter in place scenarios.
• Maintain a safe environment and address concerns appropriately, including but not limited to:
  • Assisting challenging guests
  • Ensuring health and safety protocols are followed
  • Keeping a clean workspace and surrounding area throughout shift
• Provide accessibility assistance to patrons as needed.
• Communicate using a radio with staff and supervisors in accordance with the Center’s standards.
• Complete event summary and incident reports and forms as required.
• Adhere to the dress code at all times throughout shift. Ensure volunteer staff properly adhere to the dress code at all times throughout their shift.

• Direct guests confidently throughout the front of house, including but not limited to: seating locations, event spaces, bathrooms and ADA services.
• Engage guests actively to support Center initiatives, including but not limited to seasonal fundraising campaigns.
• Attend Center trainings and meetings as assigned.
• Other duties as assigned.

Minimum Qualifications:

18 years old or older with management, customer service and/or theater/front of house experience.

• Professional and positive attitude
• Strong oral communication and problem-solving skills
• Ability to work under pressure in a fast-paced environment
• Ability to work independently and part of team
• Proficient in smart devices and apps to access and use platforms like Gala Pro and Microsoft Share Point
• Must be able to work flexible hours including nights, weekends and holidays
• Must be able to lift, push and/or carry at least 50 pounds
• Must be able to remain standing in a stationary position for the duration of an event