Specialist - Student Finance

Job Title

Specialist I – Student Finance

Fox Valley Technical College

Regular Support Staff

Appleton Main Campus

Monday, Tuesday, Thursday, Friday: 8:00 AM to 4:30 PM;
Wednesday: 8:00 AM to 6:00 PM (rotating later hours).

Student Finance Specialists are responsible for managing student accounts, billing students, providing customer service, collecting on delinquent accounts, processing financial transactions, moving charges to sponsored contracts and invoices, and reconciling cash, revenue, and financial aid accounts. This position serves as backup to Student Finance Specialist II and processes refunds.

• Move student accounts to sponsor contracts, manage sponsor organizations (over 4,500), invoice sponsors, and various industry and government systems including military.
• Adjust sponsor accounts for drops, reconcile sponsor accounts, and refund sponsors when required.
• Review past‑due invoices for sponsor contracts and resolve balances.
• Maintain sponsor information by updating contact information in a timely manner.

• Serve as the primary point of contact for student and sponsor inquiries via phone, text, email, and in‑person.
• Assist students and sponsors in navigating payment options including electronic payments and payment‑plan options.
• Connect students with financial need to appropriate assistance and staff.
• Work with various college departments to resolve disputes, enrollment issues, or discrepancies.
• Explain WTCS and FVTC policies that impact the student account.
• Point students to appropriate appeal procedures when appropriate.

• Perform job in compliance with Family Education Rights and Privacy Act (FERPA).
• Stay informed about rules and regulations related to collections, including bankruptcy and statute of limitations, and handle accounts appropriately.
• Perform work in compliance with Department of Education regulations related to financial aid, ensuring students receive financial aid related refunds timely and collecting accounts that have a return of Title IV funds.
• Perform work in compliance with WTCS Administrative guidelines and the FVTC policy.
• Ensure transactions on student accounts are accurately reflected on the 1098‑T in compliance with applicable IRS guidelines.

• Review accounts to ensure accuracy of charges and charge adjustments.
• Electronically bill students.
• Send electronic communications regarding bills and paper bills to past‑due students.

• Update website and communicate each term with due dates and other important student account dates.
• Provide up‑to‑date information for New Student Registration packets.

• Review daily bank activity, apply wire payments and ACH payments to student accounts, including those from the Veteran’s Administration.
• Process non‑sufficient funds (ACH and paper checks) to ensure correct cash accounting and accounts receivable.
• Manage stale check process, contacting students for cashed, re‑issues, or void checks.

• Associate degree in accounting or related area.
• Two years of related work experience.

• Intermediate skill in Microsoft Excel.
• Flexibility in work schedule.

• Hybrid environment, both in person and virtually. Work environment may change based on college needs.

• Sitting: extended periods at a computer.
• Mobility: occasional movement for meetings, office tours, or events.
• Lifting and carrying: occasional to moderate light items.
• Communication: clear verbal and written communication skills required.

Fox Valley Technical College is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, FVTC will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective and current employees to discuss accommodations.

Pay: $21.88 – $25.74 per hour. Benefits include medical, dental, and vision insurance, retirement…