Collections Specialist

Job Summary

The Collections Specialist is responsible for managing and collecting outstanding accounts receivable balances from clients. This role ensures timely payments, maintains accurate records, and builds strong relationships with customers to minimize delinquency while supporting overall financial health of the organization.

Collections Specialist

• Monitor accounts receivable aging reports and identify overdue accounts
• Contact customers via phone, email, and written correspondence to collect outstanding balances
• Negotiate payment plans and settlements when necessary
• Resolve billing discrepancies and disputes in a timely manner
• Maintain accurate documentation of all collection efforts and customer interactions
• Collaborate with internal departments (billing, sales, customer service) to resolve account issues
• Recommend accounts for write‑off, escalation, or legal action when applicable
• Ensure compliance with all company policies and relevant regulations (e.g., FDCPA when applicable)
• Prepare and distribute reports on collection activity and account status

• At least three years of prior Accounts Receivable and Collections experience in a B2B environment
• Proficiency in Microsoft Excel, including Pivot Tables, VLOOKUPs, and formulas for data analysis and reporting
• Experience with Net Suite or a similar ERP system to manage accounts receivable and financial operations
• Strong knowledge of collections processes, including payment plans, cash application, and reconciliation
• Hands‑on experience with accounts receivable, account management, and financial operations
• Ability to handle credit card payments and apply payments accurately to customer accounts
• High level of accuracy and attention to detail in data entry and financial record‑keeping
• Strong communication skills for phone and email outreach, customer negotiations, and internal collaboration
• Ability to interpret and work with aging reports, credit limits, and financial risk indicators
• Organizational skills to manage multiple accounts, inquiries, and deadlines simultaneously

• Associate’s Degree, preferred
• Experience working with collections and accounts receivable in a structured B2B environment
• Familiarity with generating and reviewing customer account statements
• Comfort working with legal and operations teams on matters such as demand letters, bankruptcies, and disaffiliation processes
• Ability to build and maintain positive customer and affiliate relationships while enforcing payment terms
• Strong problem‑solving skills to investigate and resolve invoice discrepancies and unapplied payments

This role follows a Monday through Friday schedule, with typical hours between 7:30/8:00 a.m. and 4:30/5:00 p.m.

This is a Permanent position based out of Appleton, WI.

The pay range for this position is $47,000.00 – $52,000.00 per year. Full benefits package includes weekly pay, FTO/Holiday, and a hybrid policy covering new year’s day, memorial day, independence day, labor day, thanksgiving day, day after thanksgiving, christmas day, and birthday.

This is a hybrid position in Appleton, WI.

This position is anticipated to close on Jun 5, 2026.

The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

For reasonable accommodation requests related to the job application or interview process due to a disability, please contact astoncarter

For positions located in San Francisco, we will consider qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law may face criminal penalties and civil liability.

Artificial Intelligence may be used to support parts of our hiring process, including sourcing, screening, and evaluating candidates. Final decisions are made by the hiring team.