Credit Manager

Job Summary

The Credit Manager is responsible for leading the organization’s credit function, including credit risk evaluation, customer credit approvals, accounts receivable oversight, and collections strategy. This role manages and develops a team of credit professionals while partnering closely with Sales, Finance, and Operations to support profitable growth, protect cash flow, and mitigate financial risk.

• Owns the Werner Commercial Credit Policy.
• Lead the company’s credit granting and monitoring processes, ensuring consistency with established credit policies and risk tolerance
• Review and approve customer credit applications, credit limits, and payment terms based on financial analysis and risk assessment
• Evaluate customer financial statements, credit reports, and industry data to assess creditworthiness
• Monitor credit exposure and identify emerging risk trends; recommend corrective actions to leadership
• Ensure compliance with applicable state and federal credit regulations (e.g., FCRA and related requirements)
• Provide oversight of accounts receivable aging, collections activities, and dispute resolution
• Partner with the Finance team to support accurate forecasting, cash flow management, and bad‑debt reserve analysis
• Establish and monitor key performance indicators (KPIs) related to DSO, past‑due accounts, and credit losses
• Escalate high‑risk accounts or significant exposure issues to the Vice President of Finance as appropriate
• Escalate commercial risk issues to the Vice President of Finance and the Vice President of Sales
• Manage, coach, and develop a team of credit analysts and/or credit & collections professionals
• Set clear expectations, performance goals, and accountability for the credit team
• Provide training and guidance to ensure consistent application of credit policies and procedures
• Foster a collaborative, service‑oriented culture that balances customer experience with financial discipline
• Collaborate closely with Sales and Operations to align credit decisions with customer strategy and business objectives
• Serve as a trusted advisor to leadership on credit‑related risks, trends, and policy recommendations
• Prepare and present regular reporting on credit exposure, collections performance, and risk indicators to the Vice President of Finance and other senior leaders
• Participate in continuous improvement initiatives related to systems, workflows, and credit processes

• Bachelor’s Degree in accounting, finance, business administration, or related field required and 5-7 years of progressive experience in credit management, credit analysis and accounts receivable.
• 10 years relevant experience in credit collections in lieu of a degree.
• Prior experience managing a credit or finance team is required.
• Strong understanding of credit risk management, credit policies, and collections practices
• Proven ability to analyze financial statements and customer credit data
• Proficiency with ERP systems, credit reporting tools, and Microsoft Excel
• Ability to partner cross‑functionally and influence stakeholders at varying levels
• Knowledgeable in sales tax regulations, including customer tax status validation, exemption handling, and compliance requirements.

• Association with NACM (National Association of Credit Management) and WCA (Wisconsin Credit Association) preferred.
• CPC (Certified Professional Collector) or CCP (Certified Credit Professional) preferred.

Founded in 1948, Werner Electric Supply has grown from a small appliance store in downtown Neenah, WI into an award‑winning employer and leading electrical distributor with 12 branch locations in Wisconsin and Upper‑Michigan. Headquartered in Appleton, WI, we provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers. We are a growing, privately‑held company with over 450 employees who uphold a family culture built around exceptional customer service.

As a recent New North Workplace Excellence Award winner, we’re dedicated to the continuous improvement of our people, products, and services to ensure the…