Associate Banker

Position Overview

Retail Banking Sales & Service – Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Collaborate with BMO partners to identify referral opportunities that grow the customer’s relationship beyond personal banking.
• Welcome and guide customers as they walk into the branch lobby, and offer advice on available digital and self‑serve options to make banking easy, simple, and fast.
• Assist in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
• Meet customer transaction‑based needs with seamless execution.
• Review customer profiles and engage in needs‑based conversations to identify potential opportunities and address everyday banking plans and credit card needs.
• Contribute to meeting branch business results and the overall customer experience.
• Support operational activities, such as inventory management, escalated service requests, follow‑up on customer applications, filing, and opening and closing activities.
• Act as a key member of a collaborative and versatile branch and market team.
• Probe to understand customer personal banking and credit card needs, and integrate marketing promotions and programs into conversations to provide strategic advice.
• Organize work information to ensure accuracy and completeness.
• Take initiative to find creative approaches that make each customer’s experience feel personal and look for ways to contribute to ongoing improvement.
• Follow risk and compliance processes and policies, safeguard customers’ assets, maintain privacy, and act in their best interest.
• Keep current with the financial services marketplace, legal and regulatory environment, and uphold highest ethical requirements.
• Maintain current knowledge of personal banking products, practices, and trends, and integrate into conversations.
• Identify and report suspicious patterns of activity related to money laundering and comply with legal and regulatory requirements.
• Protect the bank’s assets in compliance with all regulatory, legal, and ethical requirements.
• Complete complex and diverse tasks within given rules and limits.
• Analyze issues, determine next steps, and escalates as required.
• Take measured risks while applying the Risk Management Framework in the execution of the role.

• Typically between 1–2 years of relevant experience and/or certification in a related field of study, or an equivalent combination of education and experience.
• Canada only:
  Registration to sell investment products completed or in progress (must be completed within 12 months).
• Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications.
• Some experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on results and the ability to thrive in a consultative sales and team‑based environment.
• Resourceful self‑starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic specialized knowledge.
• Verbal and written communication skills – Good.
• Organization skills – Good.
• Collaboration and team skills – Good.
• Analytical and problem‑solving skills – Good.

Salary: $41,714.00 – $50,000.00.

Pay Type:

Salaried. BMO offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. For more details of our benefits, visit

BMO is a proud equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, transgender status, age, veteran status, disability or any other legally protected characteristic. We also consider applicants with criminal histories, consistent with applicable law. BMO is committed to providing reasonable accommodations to individuals with disabilities. If you need an accommodation, email