Mortgage Loan Processor

Company Description West Pointe Bank is a community-focused financial institution dedicated to providing personalized banking and lending services. The bank offers a range of mortgage products designed to help individuals and families achieve home ownership with transparent terms and attentive support. Team members benefit from a collaborative environment that values accuracy, customer service, and ethical lending practices. The bank invests in training and development to support long-term career growth.

West Pointe Bank is committed to serving the Oshkosh, WI area with reliable, relationship-based financial services.

Role Description The Mortgage Loan Processor is a full-time, on-site role based in Oshkosh, WI. This role is responsible for reviewing and processing mortgage loan applications, ensuring all required documentation is complete, accurate, and in compliance with regulatory and internal lending guidelines. Daily tasks include verifying borrower information, coordinating with loan officers, underwriters, and third-party vendors, and updating loan files throughout the approval process.

The Mortgage Loan Processor will track deadlines, resolve documentation issues, communicate status updates to stakeholders, and prepare files for underwriting and closing. The role also involves maintaining organized records, adhering to quality and compliance standards, and contributing to a smooth, timely mortgage experience for customers.

Qualifications

• Strong understanding of the Mortgage Industry and familiarity with standard mortgage products and terminology.
• Knowledge of Mortgage Lending practices, including regulatory requirements and lending policies.
• Hands-on experience with Loan Processing, including document collection, verification, and file preparation.
• Exposure to Underwriting processes and the ability to collaborate effectively with underwriting teams.
• Experience working with various types of Loans and the ability to manage multiple files simultaneously.
• Attention to detail, strong organizational skills, and the ability to meet deadlines in a fast-paced environment.
• Proficiency with loan origination systems and common office software (e.g., Microsoft Office or similar tools).
• Clear and professional communication skills, with a focus on customer service and teamwork.
• High school diploma or equivalent required; post-secondary education in finance, business, or a related field is beneficial.
• Prior experience in mortgage processing, banking, or financial services is preferred.