Collections Specialist

Collections Specialist

We are seeking a detail-oriented and customer-focused Collections Specialist to join a fast-paced finance team supporting accounts receivable and collections activities. This contract role provides coverage during a team member's leave of absence and offers the opportunity to work closely with an experienced collections department that supports customers nationwide. The position is ideal for professionals with experience in collections, accounts receivable, or related financial operations who are comfortable managing multiple priorities and communicating effectively with customers and internal stakeholders.

Responsibilities:

• Manage a portfolio of customer accounts and ensure timely collection of outstanding receivables.
• Proactively contact customers regarding past due balances through phone and email communication.
• Handle a high volume of outbound collection activities while responding promptly to inbound customer inquiries.
• Research account discrepancies and investigate payment issues to identify appropriate resolutions.
• Utilize sound judgment when evaluating collection strategies and determining next steps on complex accounts.
• Maintain accurate and up-to-date account documentation and follow-up records within company systems.
• Analyze reports, review account activity, and use spreadsheets to support and track collection efforts.
• Communicate professionally with internal and external stakeholders to resolve account concerns and questions.
• Provide exceptional customer service while maintaining positive and productive customer relationships.
• Escalate complex issues when necessary and assist with resolving unusual or high-priority situations.
• Support departmental initiatives, process improvements, and special projects as assigned.
• Maintain compliance with company policies, safety standards, and established financial procedures.

Essential

Skills:

• Experience in collections, accounts receivable, customer service, financial operations, or a related field.
• Strong verbal and written communication skills for interacting with customers and internal teams.
• Ability to navigate multiple computer systems simultaneously and perform multi-system navigation.
• Excellent problem-solving and critical-thinking skills to resolve account discrepancies and payment issues.
• High attention to detail and strong organizational skills to manage documentation and follow-up activities.
• Ability to prioritize workload and meet deadlines in a fast-paced environment.
• Customer-focused mindset with strong relationship management capabilities.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Competence in data entry and basic reconciliation tasks within accounts receivable processes.

Additional Skills &

Qualifications:

• 3+ years of collections or accounts receivable experience.
• Experience managing customer account portfolios in a collections or finance environment.
• Prior experience working in a high-volume call environment handling outbound and inbound contacts.
• Experience analyzing account information and working with financial data to support decision-making.
• Previous mentoring or leadership experience within a collections function.
• Familiarity with accounting principles and accounts receivable processes.
• Experience with SAP or similar enterprise resource planning systems.
• Advanced skills using Microsoft Excel, including working with spreadsheets and reports.

Work Environment:

This is an in-office position with a Monday–Friday schedule. Typical hours are either 7:00 AM–3:30 PM or 7:30 AM–4:00 PM. You will work in a collaborative finance and collections environment with approximately 20 or more team members, focused on customer service, problem-solving, and account resolution. Dedicated training will…