911 Dispatcher​/Telecommunicator

as part of the outagamie county sheriff's office the telecommunicator is involved in all aspects of public safety in outagamie county. Our mission is to work in partnership with our community and other public service agencies to protect and serve the citizens of outagamie county. Our communications center is a fast moving dynamic team where success is defined by public and responder safety.

If you’re passionate about public safety and helping those in emergencies, we need dedicated professionals to join us and make an impact in our community.

ten‑hour shifts are offered with a variety of start and end times. Shift selections take place once each year. In october, telecommunicators submit their preferred shift(s), and management assigns shifts based on seniority. Once assigned, the telecommunicator works that schedule for the entire calendar year, from january 1 through december 31. There are possibilities of overtime. Specific shifts cannot be guaranteed for any telecommunicator or applicant.

The position requires availability to work holidays and weekends; however, employees typically work approximately 50% of weekends throughout the year to help maintain a balanced work/life schedule.

the dispatch center is located at 3030 goodland dr. In appleton, wi.

• answers 911 emergency phone calls, dispatching appropriate police, fire, medical, or other emergency units.
• answers non‑emergency calls, providing information to caller.
• accesses computerized information, retrieving and analyzing data and providing it to staff.
• maintains radio contact with law enforcement, fire, and ambulance units within outagamie county.
• operates the time system and personal computer in a proficient manner to obtain driver information, vehicle registration, warrants, etc.; properly interprets records; provides information to officers.
• monitors alarm and weather systems, dispatching staff accordingly.
• provides emergency medical dispatch service to callers until emergency units arrive.
• maintains and updates records, including all components of the 911 database.
• reports necessary maintenance and operational needs to appropriate personnel, following department guidelines.
• maintains regular and predictable attendance, works overtime/extra hours as required.

• high school diploma or ged equivalent.
• must be 18 years old or older.
• valid wisconsin driver's license and maintain.
• telecommunicator certification course desired.
• law, fire, or ems background desired.
• any combination of education or experience that provides knowledge, skills, and abilities to perform duties.
• knowledge of computer software applications.
• ability to maintain composure and exercise good judgment in emergency situations.
• demonstrated reliability in attendance and flexibility to work hours.
• ability to work semi‑independently and make sound decisions using good judgment.
• ability to type accurately.
• ability to multi‑task in a fast‑paced environment.
• knowledge of the geographical area of outagamie county and fox cities.
• this position is very rewarding if you have the desire to help those in your community and those that serve your community. There are overtime requirements associated with this position as we cover around the clock 24/7.

outagamie county is an equal opportunity employer. In compliance with the americans with disabilities act, the county will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.