Emergency Dispatcher​/Detention Officer

Career Opportunities

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Buffalo County is seeking applicants for a dispatcher-focused public safety position that combines emergency communications and detention officer responsibilities. This role is approximately 80% emergency dispatching and 20% detention duties, with full training provided for both roles.

This is a meaningful career for individuals who want stability, strong benefits, and the opportunity to make a real difference in their community-no prior law enforcement or corrections experienced required.

• Starting pay: $26.49 per hour
• Night shift differential: +$2.00 per hour. Night shift pay=$28.49 per hour
• Shift: 12-hour night shifts (5:00 PM – 5:00 AM)
• Schedule:
  
  2-2-3 rotation (work two days, off two days, work three days; alternating weekends)

This position combines emergency dispatching and detention officer responsibilities, with the majority of time spent in emergency communications.

Emergency Dispatcher Duties:

• Receive emergency and non-emergency calls
• Gather critical information calmly and accurately
• Dispatch police, fire, and medical services
• Monitor radio frequencies and communicate clearly under pressure
• Use computer-based dispatch and record systems

Detention Officer Duties:

• Supervise inmates in a controlled, secure environment
• Conduct safety and welfare checks
• Enforce facility rules and procedures
• Book and release inmates
• Maintain safety and accurate documentation
• Work as part of a team to ensure safety and security

This position involves 12-hour night shifts in fast-paced environments. Emergency dispatching can involve emotionally challenging situations, and detention duties require attention to safety, structure, and established procedures.

To support informed decision-making, candidates will have the opportunity to shadow the position prior to interviewing, allowing you to see the work firsthand and ask questions before moving forward.

• High school diploma or equivalent
• At least 18 years old
• Maintain a valid Driver's License
• Vision correctable to 20/20
• No felony or domestic abuse convictions
• Must be Jail Officer certified through WI LESB or have the ability to become certified within one year (training provided).

Candidates selected for a conditional offer of employment must successfully complete a background investigation, psychological evaluation, physical examination, and drug screening.

• Wisconsin Retirement System (WRS) pension
• 176 hours of Paid Time Off in the first year
• 11 Paid Holidays
• Medical, dental, and vision insurance
• Supplemental insurance options
• Flex Spending and Health Savings Accounts

Please review the full job description prior to applying.

This position requires submission of the Sheriff’s Office Application (not the general online apply button):

• Complete all sections, including Section 6 questions
• Submit the completed application and any required documentation by one of the following methods:

In Person:
Buffalo County Courthouse / Administration Office (4th Floor) / 407 South Second Street, 4th Floor / Alma, WI 54610

Position questions:
Jail Administrator Emily Scholl - .

Specific genders of this position are preferred as a bona fide occupational qualification in compliance with Section 3602.41 of the Wisconsin Statutes.

Buffalo County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourage both prospective and current employees to discuss potential accommodations with the employer.