Account Representative; Medical Billing​/Medical Coding​/Healthcare Revenue Cycle Industry

Job Category:
Acct Management

Requisition Number: EDIAC
001284

Posted:
March 7, 2025

Job Type:
Full-Time

Location:
Madison, WI 53703, USA (Remote)

Act as a conduit between clients, who bill medical insurance claims electronically, and Quadax. The Account Representative is the face of Quadax and interacts with both clients (hospitals and physician practices) and Quadax personnel alike. This position will require regional travel by automobile.

Responsibilities:

• Assist clients with setup, some implementation, and daily operations of the Quadax electronic claims processing software called Xpeditor.
• Train staff (current and new) on product features as well as everyday use.
• Read multiple reports and identify billing trends for clients.
• Present clients with additional products and features.
• Contact different insurance payers while researching reasons why medical claims did not pay or pass edits.
• Assist clients in writing custom data converts and test these upon implementation.
• Other duties as assigned.

Qualifications:

• Detail oriented with good investigative and software troubleshooting skills.
• Ability to multitask.
• Knowledge of medical billing practices or Electronic Data Interchange processes.
• Ability to maintain a professional relationship with multiple clients while being personable.
• Must be a “jack of all trades” and be able to learn essential functions of different departments and teams that support the Quadax product.
• Sufficient public speaking skills.
• Previous experience working remotely preferred.
• Willingness to travel approximately 50%-75% of the time.
• Ability to maintain confidentiality.

• Accounts Receivable: Novice
• Presentation Skills: Novice
• Customer Service: Intermediate

Bachelors or better in Business Administration or related field.