Donor Health & Product Suitability Coord

JOB REQUIREMENTS

Do you like working behind-the-scenes, but want a job that impacts people in your community? Then consider becoming a Donor Health and Product Suitability Coordinator at The Community Blood Center. By joining our team, you’ll play a critical role in this life‑saving mission.

The Donor Health and Product Suitability Coordinator is responsible for maintaining and coordinating Post Donation Information, Product Market Withdrawal/Recall, Product Containment, Donor Deferral Review, Donor Notification and Donor Reaction processes while assuring that all American Association of Blood Bank (AABB), Food and Drug Administration (FDA) regulations, and CBC Standard Operating Procedures (SOPs) are followed.

Standard Operating Procedures (SOPs) Are Followed.

• Exhibit exceptional customer service at all times. Interact professionally with donors, patients, and medical professionals.
• Evaluate and address staff and/or donor concerns regarding eligibility, post donation information and other medical related issues.
• Maintain, perform and coordinate Post Donation Information responsibilities including receiving, investigating, determining product impact and product containment related to the information received.
• Coordinate Post Transfusion Event Evaluation by communicating with donors regarding health history and arranging additional follow‑up testing.
• Maintain, perform and coordinate blood donor reaction and injury procedures including communicating and following up with donors regarding donor reactions, arm injuries, and other medical related issues.
• Coordinate with blood center and customer staff to ensure the Recall and Market Withdrawal of blood products is timely and complete.
• Maintain, perform and coordinate Donor Deferral Review including the evaluation of possible impact on previous donations and donor safety.
• Resolve Duplicate Donor investigations.
• Maintain, perform and coordinate Donor Notification and Reentry procedures including communication with donors regarding test results, donation eligibility status and reentry.
• Comply with all policies and procedures as outlined in the CBC Team Member Handbook, CBC SOPs or directives. Follow established quality control practices.
• Participate in external conferences, training sessions and reading publications to maintain a level of expertise in job‑related areas.

• Associate’s degree or equivalent experience preferred.
• 3+ years’ experience in a medical clinic setting, hospital or other regulated environment is a plus.
• Knowledgeable in medical terminology.
• Excellent critical thinking skills.
• Strong, flexible interpersonal skills.
• Excellent organizational, oral and written communication skills.
• Effective mentoring/coaching skills.
• Skilled in documentation review with special emphasis on details.
• Proficient computer skills.

• Competitive wages and valuable training to comprehensive benefits packages.
• Health, vision, and dental insurance coverage.
• Health Savings Account (HSA).
• PTO/Sick Time.
• Paid holidays.
• Paid Volunteer Time Off.
• 403(b) retirement savings plan with matching contributions.
• Employee Assistance Program.
• Discounted YMCA membership.
• Disability and life insurance.
• Employee referral bonuses.
• Regular employee forums and committees – everyone on our team has a voice!

https://(Use the "Apply for this Job" box below)./

The Community Blood Center 4406 W. Spencer St. Appleton, WI 54914

www.community blood.org

Community Blood Center, Inc. is an Equal Opportunity Employer M/F/Disability