Patient Care Liaison

Healthcare is personal — and so is this role.

At ENT Specialists of Wisconsin, we are growing and looking for a compassionate, organized, and proactive Medical Assistant or LPN to join our clinic team as a full-time
Patient Care Liaison
. This is more than a phone-based role — you are the connection point between patients, providers, and life-changing treatment.

If you thrive in a fast-paced clinical environment, enjoy meaningful patient interaction, and want to be part of a supportive, collaborative team where your voice matters, we would love to meet you.

We believe excellent patient care starts with taking care of our team. Our culture is supportive, people-centric, and built on mutual respect.

• A relaxed, collaborative atmosphere
• Growth opportunities and education allowance
• On-the-job training and autonomy
• Amazing coworkers who genuinely support one another

As a Patient Care Liaison, you are a critical hub in the patient care journey. Your work ensures patients receive timely care, clear communication, and seamless coordination.

Key responsibilities include:

• Managing incoming calls and web messages from patients, provider offices, hospitals, and pharmacies
• Coordinating cancer treatment referrals (radiation, imaging, medical oncology)
• Scheduling routine and urgent provider visits
• Coordinating urgent add-ons and consultations with physicians and medical assistants
• Managing medication refills, e-scripts, and triage voicemails
• Processing telephone encounters and documentation
• Supporting patient service representatives and medical assistants as a resource
• Assisting with additional administrative duties as needed

This role is ideal for someone who is calm under pressure, highly organized, and deeply committed to patient-centered care.

• CMA or LPN preferred
• Minimum 2 years of clinic experience (or similar healthcare setting)
• Strong communication and multitasking skills
• Ability to prioritize and adapt in a fast-paced environment
• A team-oriented mindset and positive attitude
• This position can be based in Appleton or Oshkosh

We offer a comprehensive benefits package designed to support your life — inside and outside of work:

• Generous PTO accrued immediately
• Individual and family healthcare coverage
• 401(k) with year-end profit sharing
• Company-paid short- and long-term disability
• Holiday pay, including a personal floating holiday
• Schedule flexibility

If you're looking for a role where you can make a meaningful difference every day — while working with a team that truly values you — this may be exactly what you’ve been searching for.

Apply today and become part of a team where employees matter most.