Clinic Support Specialist Medical Assistant Skills

Assigned Organizational Unit:
Business Operations Team – Clinical Support.

This is a non-exempt, hourly position within the Clinical Support team of the Business Operations Department.

• Respond to client inquiries and maintain a professional, positive approach.
• Assist clinicians with office needs and maintain clinical files and documents according to professional standards.
• Assist with patient scheduling, confirm appointments, and troubleshoot office machinery.
• Maintain complete confidentiality of client and business office records.

• Completed general education requirements and/or some post-secondary courses.
• Strong writing and word-processing skills.
• Ability to work with limited oversight, manage multiple tasks, and function in both small and large work groups.
• Professional demeanor and ability to work in challenging situations.
• At least one year of office or customer-service experience and previous phone-reception experience.
• Familiarity with mental or medical health services is a plus.

Some clinical staff members are nurses or physicians (psychiatrists). Therefore, training as a medical assistant or experience in a medical office or hospital may be required for certain CSS positions, and is considered a plus.

• Create an inviting environment for clients by providing excellent, cheerful, ever-helpful service.
• Create a functional front-office environment for all SBH staff.
• Maintain client confidentiality.
• Receive incoming phone calls and distribute messages appropriately.
• Maintain fax machine, assist users, and retrieve and route incoming faxes.
• Update client contact and payer information in Procentive, the practice-management software.
• Maintain client schedules and confirm appointments in Procentive.
• Send out medical records requests.
• Audit new client charts and discharge client charts after completion of services.
• Replenish clinic forms in the blank-form drawer daily.
• Maintain the chart files.
• Assist psychiatrists with scheduling/appointment needs.
• Assemble new mental-health charts daily.
• Send out client statements and other mailings.
• Help maintain the postage meter and copiers.
• Pull client charts for assigned clinicians.
• Check payer eligibility in Procentive.
• Track office supplies.
• Collect client copays and update client paperwork.
• Other duties as assigned.