Patient Access Registrar - 2nd Shift ED

Theda Care -  - Responsibilities:
Assigns accurate MRNs, completes medical necessity/compliance checks, provides proper patient instructions, collects insurance information, receives and processes physician orders, and utilizes overlay tools while providing excellent customer service as measured by Press Ganey.;
Operates the telephone switchboard to relay incoming, outgoing, and interoffice calls as applicable.;
Adheres to Theda Care policies and provides excellent customer service in interactions with the appropriate level of compassion.;
Performs pre-registration of patient accounts prior to patient visits including inbound and outbound calling to obtain demographic, insurance, and other patient information including patient financial liabilities and collecting point-of-service collections, past due balances, and bad debt.;
Performs other duties as assigned including answering the phones at other facilities.