Scheduler, Healthcare

Theda Care Scheduler

The Scheduler performs scheduling duties for patients of outpatient diagnostic services forms functions while meeting the mission and goals of Theda Care and regulatory compliance requirements.

Job Description:

Key Accountabilities:

• Schedules and pre-registers patients using appropriate procedures based on physician orders.
• Selects accurate medical records for patient safety.
• Provides proper patient instructions while providing excellent customer service.
• Facilitates the flow of patient forms, patient letters, and data collection per department needs.
• Collects and enters all necessary demographic, clinical, billing, and insurance information from customers or responsible parties to facilitate a seamless customer experience.
• Proactively problem solves access issues that arise when scheduling to meet stakeholders needs which can include adjusting schedules to utilize unused time due to cancellations and to accommodate patient needs.
• Performs administrative tasks to support operational needs of area.

Qualifications:

• High School diploma or GED preferred
• Must be 18 years of age

Physical Demands:

• Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance
• Job classification is not exposed to blood borne pathogens (blood or bodily fluids) while performing job duties

Work Environment:

• Climate controlled office setting with daily movement throughout the facility
• Interaction with department members and other healthcare providers
• This position involves frequent phone communication with patients and staff. All inbound and outbound calls are recorded and monitored for quality assurance, training, and compliance purposes.

Scheduled Weekly

Hours:

36

Scheduled FTE:

0.9

Location:

Centralized Clinic Support at Guardian - Appleton, Wisconsin

Overtime Exempt:

No

Worker Shift Details:

Variable