Community Resource Coordinator

Community Resource Coordinator - Wisconsin Family Care

Become a part of our caring community. Join Humana as a Community Resource Coordinator within the Inclusa/Humana team, where you will serve members in the Wisconsin Family Care (FC) program. Reporting to the Manager of Care Coaching, you will provide comprehensive case management services to frail elders and adults with intellectual, developmental, or physical disabilities. Let’s make a difference together!

• Assess members’ health and safety needs to identify strengths, interests, and preferences and develop a comprehensive Member Care Plan (MCP).
• Coordinate with a Field Care Nurse to provide services that address members’ health and safety needs, ensuring the team supports members in the least restrictive environment following the MCP.
• Conduct face‑to‑face social assessments with members upon enrollment and at least every six months, typically at the member’s residence.
• Conduct quarterly in‑person visits and maintain monthly contact with members by phone.
• Arrange support services for members, including social integration, community resources, employment, housing, and other non‑medical needs.
• Ensure cost‑effective service delivery.
• Evaluate risk factors and provide education to members.
• Maintain accurate documentation including case notes, service authorizations, and updates to the MCP.

• A Bachelor’s degree in human services or a related field is required, with at least 1 year of experience serving frail elders or adults with intellectual, developmental, or physical disabilities.
• Alternatively, a Bachelor’s degree in another field with at least 3 years of such experience is also acceptable.
• Valid state driver’s license and proof of personal vehicle liability insurance with at least 100/300/100 limits.

• Reside within 45 minutes or less of the assigned coverage area.
• Case Management experience.
• Experience with electronic case note documentation.
• Knowledge of community health and social service agencies and additional community resources.

• Location:
  
  Mauston, WI and surrounding area. Travel up to 40% within primarily Juneau County and surrounding counties.
• Typical workdays/hours:
  Monday – Friday, 8:00am – 4:30pm CST.

This role is part of Humana’s driver safety program and therefore requires an individual to have a valid state driver’s license and proof of personal vehicle liability insurance with at least 100/300/100 limits. Mileage reimbursement is provided for work‑related travel. Eligible mileage includes: travel from home to the first work location of the day, travel between client or assignment locations during the workday, and travel from the final work location back to home.

Humana, Inc. offers competitive benefits that support whole‑person well‑being, including medical, dental, vision, 401(k) retirement savings, paid time off, company and personal holidays, paid parental and caregiver leave, short‑term and long‑term disability, life insurance, and many other opportunities.

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.

This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.