CMA - Certified Medical Assistant​/PSR

This position is a dual-role that will provide administrative support to our obgyn and mfm practices. Under the supervision of the Practice Administrator, this position performs administrative duties that may include patient service activities including registration and scheduling. This role may include taking patients vitals, drawing blood, and assisting in medical activities directed by the Physician. This role may also include interacting with the provider, team members, and vendors to accurately support operations to provide an exceptional patient experience.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Interacts and communicates with patients and staff to enhance the patient experience and promote positive, welcoming work environment
• Collects and accurately enters demographic, clinical, billing and insurance information from customers or responsible parties to facilitate a seamless patient experience
• Schedules patients following established policies and procedures to ensure accuracy
• Proactively problem solves access issues that arise when scheduling to meet patient and provider needs that can include adjusting schedules to utilize unused time due to cancellations and to accommodate patient needs
• Files, retrieves, or delivers patient information or records using current technology to facilitate timely patient care
• Facilitates the flow of patient forms, patient letters, and data per department needs
• Knows and understands when to expedite, escalate, and redirect issues and situations to other resources/departments
• Observes legal and ethical guidelines to safeguard the confidentiality of patient and proprietary information
• Assist with training and cross-training when assigned
• Attends and participates in department meetings
• General cleaning/disinfecting of reception areas, work areas and other clinic areas as needed
• Assist other members of the organization with tasks as needed

Patient Care Duties

• Collecting vitals, last date of period, estimated due date, listing medication(s) if taking any
• Draws blood and provides other patient care services as directed by the physician
• Triage and manage pharmacy calls and refill requests via fax
• Ordering lab kits (Innvita, genetic testing, CVS tubes)
• Filling out lab requests to send for genetic testing for Physician signature
• Prior authorization for ultrasounds, medical records (insulin, Subutex/Suboxone, etc.)
• Patient A/R calls (when blocked from scheduling)
• Filling out billing sheet with services rendered to ensure appropriate charges
• Quoting self-pay patients

Minimum Qualifications (Knowledge, Skills, and Abilities)

Education and Experience

• High School Diploma or equivalent
• Certified Medical Assistant preferred
• Ability to work in a high volume, fast-paced environment
• Strong communication skills; both written and verbal
• High attention to detail and strong problem-solving skills
• Comfortable working under minimal supervision
• Flexibility to work additional days as needed
• Strong understanding of health insurance and revenue cycle preferred
• 1 year of Epic experience preferred
• Knowledge of HIPAA regulations
• Healthcare customer service experience preferred

Knowledge

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, designing forms, and workplace terminology.
• HIPAA – Knowledge of HIPAA regulations, clinic policy and the importance of maintaining patient confidentiality, including abiding by the minimum necessary access and disclosure.
• Education and Training - Knowledge of principles and methods for training, teaching and instruction for individuals and groups, and the measurement of training effects.

Basic Skills

• Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
• Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to work independently in high volume, fast-paced, multi-tasking environment.
• Learning Strategies- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Communication – Communication is essential to this position. Communication will occur between all departments and positions to ensure proper patient service. This…