Referral Management Specialist - Florence, SC

MUSC Community Physicians (MCP) is an entity within the Medical University of South Carolina that provides healthcare to patients within the rural health network throughout the state of South Carolina. The referral management specialist obtains and processes signed physician orders/referrals to ensure accurate clinical documentation for care delivery, specialty and outpatient ancillary referrals.

The Referral Management Specialist reports directly to the Call Center Manager. Under general supervision, the specialist schedules appointments across various specialties—primary, secondary, and tertiary—within a call center environment that utilizes an automated scheduling system.

The specialist triages patient calls according to established algorithms, addressing inquiries, resolving issues, and referring patients to the appropriate clinical team as needed. The role serves as the primary advocate for patients, facilitating communication between the medical team and the patient by coordinating their requests and meeting their needs during a single phone call.

Additional responsibilities include keeping current knowledge of all services and protocols; handling incoming scheduling and clinical calls; managing faxes; processing referrals; and meticulously collecting accurate data—demographic information, physician details, insurance, employment, next‑of‑kin, emergency contacts, and other miscellaneous information essential for completing the patient's profile. The position exemplifies the highest standards of customer service, attentiveness, and consideration in every aspect.

High school diploma or equivalent (GED) and two years of experience in a medical office, call center, and/or customer service business environment. Ability to prioritize and coordinate multiple tasks in a busy environment is required. Experience with computers and technology including Windows, Excel, and intranet/internet navigation tools, as well as system content, is essential. Strong verbal, written, problem‑solving, and presentation skills are required.

Ability to work in a self‑directed manner while interacting with patients, physicians and departmental partners.

Spanish language is highly preferred.

• Health, dental, vision, and life insurance
• Employer-sponsored retirement plan
• Paid time off and extended sick leave
• Paid parental leave
• Disability insurance plan options
• Continuous professional and clinical training
• Competitive pay
• Annual merit increase
• Wellbeing resources
• Tuition reimbursement
• Employee perks and discounts
• Employee referral program
• Flexible schedule options
• Certification incentive program

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For more information about the E-Verify program, visit the U.S. Citizenship and Immigration Services website.