Practice Services Manager II: Billing, Collections, & Reimbursement

Summary

Work independently under the direction of the Executive Director/Director to manage the activities of a statewide, college-wide, or department-wide program. Provide direction and guidance to the team to facilitate the achievement of the program’s goals. Hybrid Work Arrangement: 90% Remote, 10% onsite, must reside in the metro Milwaukee, WI area.

• Maintain reimbursement timeline, including tracking deadlines for deliverables.
• Develop and manage budget.
• Schedule people and material resources.
• Ensure compliance with regulatory and institutional resources.
• Oversee the collection, analysis, and dissemination of claims data.
• Coordinate and create development of educational materials, marketing materials, websites, forms, and reports.
• Oversee the development, implementation, and maintenance of comprehensive databases and files related to the program.
• Organize internal and external meetings, site visits, and special events.
• Create and oversee training for Billing, Collections, and Reimbursement employees.
• Monitor team performance and provide coaching and feedback.
• Coordinate and manage activities, including acting as a liaison with internal and external stakeholders.
• Ensure reimbursement data and progress are reported to stakeholders.
• Lead and participate in appropriate committees relevant to the advancement of the program and the profession.
• Other duties as assigned.

• Excellent oral and written communication skills are essential.
• Strong critical thinking, problem‑solving and attentiveness to detail required.
• Strong computer skills.
• Advanced knowledge of the program study area.
• Excellent ability to motivate and engage team members.

• Appropriate experience may be substituted on an equivalent basis.
• Minimum Required
  
  Education:
  
  Bachelor’s degree.
• Minimum
  
  Required Experience:
  
  8 years experience in multi‑payer physician reimbursement with equivalent size scope.
• 5 years in a supervisory or leadership role.
• Preferred Experience:
  
  Experience with in an academic medical setting.

Work requires occasionally lifting moderate weight materials, standing, or walking continuously.

Occasional exposure to dust, noise, temperature changes, or contact with water or other liquids. Work is performed in an environmentally controlled environment.

Ability to detect and translate speech or other communication required. May occasionally require the ability to distinguish colors and perceive relative distances between objects.

• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental.
• Flexible Spending options.
• 403B Retirement Package.
• Competitive Vacation and Paid Holidays offered.
• Tuition Reimbursement.
• Paid Parental Leave.
• Employee & Family Assistance Program (EFAP).
• Pet Insurance.
• On campus Fitness Facility, offering onsite classes.
• Additional discounted rates on items such as select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment.

The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering an inclusive community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status.

Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.