Optical technician supervisor

Company Description Lens Crafters combines advanced optical technology with a highly personalized approach to eye care, creating an environment focused on exceptional vision and customer experiences. The company centers its work around sight, emphasizing quality care, continuous learning, and adherence to high optical standards. Team members are supported so they can deliver the best possible care and service to patients and customers.

Lens Crafters is part of Essilor Luxottica, a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses, offering broad opportunities for growth and development.

Role Description The Optical Technician Supervisor is a full-time, on-site role based in Appleton, WI. This role oversees daily operations in the lab or optical service area, ensuring accurate lens fabrication, assembly, and quality control for eyewear. The supervisor coordinates technician schedules, assigns work, and monitors productivity to maintain service standards and turnaround times. The role also includes training and mentoring optical technicians, reinforcing safety protocols, and ensuring compliance with company and industry guidelines.

The Optical Technician Supervisor collaborates closely with store leadership and eye care professionals to support a seamless patient and customer experience.

Location:

Appleton, WI, US, 54913

Requisition

Store #: 000287 Lens Crafters

Position:

Full-Time

Lens Crafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.

Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At Lens Crafters, we want every person who enters our doors to feel our passion for care. And that’s why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

Lens Crafters is part of Essilor Luxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on Linked In!

Create exceptional value in the lives of our patients by delivering the Lens Crafters Experience. Partner with the Managing Doctor (OD) to ensure all patients receive the highest quality Optometric care. Deliver the store’s key performance indicators by integrating the Patient/Customer Journey and ensuring flawless execution of the patient experience/behaviors and seamlessly link the doctor and retail functions together.

• Ensure associate behaviors are in place to consistently exceed OD NPS (Net Promoter Score), patient retention, exam and contact lens growth
• Consistently communicate importance of an annual eye exam; deliver best in class TAB (The Appointment Book) performance
• Attract new patients to the practice
• Lead through the OD labor model, assign someone to Pre-test patients to deliver the best patient flow for a positive patient experience
• Greet patients with a geniune positive attitude without delay when patient enters
• Promptly answer the telephone in a friendly and courteous manner
• Explain all required paperwork, tests, insurance benefits, products/services and timeframe
• Ensure that NEE (Next Eye Exam) calls are made daily
• Ensure scheduled patients are contacted and reminded of appointments within 24 hours of exam time, no shows are called within 20 minutes of scheduled appointment
• Collect all patient data in TAB; prepare patient charts the night before
• Perform assessment, Contact lens insertion, removal and patient care training
• Responsible for training/certifying all newly hired doctor’s office associates
• Observe and coach on quality of assessment
• Responsible for ordering contact lens trials…