Patient Care Coodinator

Home Health Patient Coordinator

Location:

Appleton, WI

Schedule:

Monday-Friday | 8:00 AM-5:00 PM

PRN Home Health & Therapy is a family-owned home health agency headquartered in Appleton, Wisconsin, proudly serving 20 counties throughout Central and Eastern Wisconsin. We provide Skilled Nursing, Physical Therapy, Occupational Therapy, and Speech Therapy services, helping patients remain safe and independent in the comfort of their homes.

Our team is committed to creating a supportive workplace where employees can grow professionally while making a meaningful impact. We offer ongoing training, continuing education opportunities, and a collaborative culture focused on exceptional patient care.

The Home Health Patient Coordinator is a vital member of our care team, ensuring the efficient coordination of patient services from referral through ongoing care. This role serves as a central point of communication between patients, caregivers, healthcare providers, and clinicians while helping maintain a seamless patient experience.

• Coordinate patient scheduling and clinician assignments to ensure timely care delivery.
• Process new referrals and support patient admissions and onboarding activities.
• Communicate professionally with patients, caregivers, physicians, hospitals, and community partners.
• Manage referral documentation, medical records, and data entry with accuracy and attention to detail.
• Support care coordination efforts by facilitating communication between clinical staff and referral sources.
• Answer incoming calls and respond to inquiries while maintaining HIPAA compliance and patient confidentiality.
• Assist with obtaining and tracking physician orders, insurance information, and other required documentation.
• Collaborate with the clinical team to promote efficient operations and positive patient outcomes.

• Experience in healthcare administration, patient intake, care coordination, scheduling, or a medical office setting preferred.
• LPN, Medical Assistant, CNA, or similar healthcare background strongly encouraged.
• Experience with insurance authorizations or healthcare referrals is a plus.
• Strong organizational and multitasking abilities with the capacity to manage competing priorities.
• Excellent communication and customer service skills.
• Working knowledge of medical terminology, anatomy, and physiology preferred.
• Proficiency in Microsoft Office applications, including Word, Outlook, and Excel.
• Ability to work onsite at our Appleton office Monday through Friday, 8:00 AM to 5:00 PM.

• Family-owned and locally operated
• Supportive, team-oriented culture
• Opportunities for professional development and advancement
• Meaningful work that directly impacts patients and families
• Stable weekday schedule with no evenings or weekends
• Collaborative environment with experienced healthcare professionals