Customer Support; Pharmacy Technician

Madison, Wisconsin, United States of America Extraordinary Care. Extraordinary Careers. With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career. Guardian Pharmacy of Wisconsin, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Madison, Wisconsin.

We’re reimagining medication management and transforming care.

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered. We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment.

If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

Schedule:

Flexible weekday shifts between 8:00 AM–6:30 PM + just 1 weekend per month (9 AM–5 PM)
Pay: $17–$22/hour

Location:

3250 Kingsley Way, Madison, WI 83713
Great opportunity to grow your pharmacy career! Provide excellent customer service to the facilities in taking orders, answering questions, referring information and phone calls to the appropriate departments.

• Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
• Strategy and Planning – ability to think ahead, plan and manage time efficiently
• Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
• Team Oriented – ability to work effectively and collaboratively with all team members

• Answer incoming phone calls from patients and caregivers.
• Respond to customer questions about prescriptions, refills, and pharmacy services.
• Assist in submission of refill requests to the Data Entry department.
• Help facilities/patients understand prescription status and delivery schedules.
• Verify and update patient information in pharmacy systems.
• Resolve basic customer concerns and elevate complex issues when needed.
• Document customer interactions accurately in the pharmacy system.
• Coordinate with pharmacists and pharmacy technicians to address patient needs.
• Provide friendly, professional service while maintaining patient confidentiality.
• Follow HIPAA and company privacy policies.
• Other essential functions and duties may be assigned as needed.

High School Diploma or GED, required Pharmacy Technician license/certification/registration (per state requirements);
National Certification preferred (PTCB), preferred

• 2+ years of related experience (advanced degree may substitute for experience)
• Advanced computer skills; pharmacy operations system experience preferred
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate

Ability to work flexible hours

Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, "Treat others as you would like to be treated."

• Compensation & Financial Competitive pay
• 401(k) with company match
• Famil…