RN-Onsite Care Coordinator Nurse- LaCrosse, WI

Position Summary

Allegiance Benefit Plan Management is seeking a compassionate, proactive, and member-focused Onsite Nurse Care Coordinator to support the health and well-being of Kwik Trip employees and their covered dependents. This highly visible role serves as a trusted healthcare advocate, helping members navigate the healthcare system, access high-quality care, and engage in programs that improve health outcomes while reducing unnecessary healthcare costs.

Onsite Nurse Care Coordinator

Kwik Trip Partnership

• Care Coordination & Member Advocacy
• Serve as an onsite clinical resource and healthcare advocate for Kwik Trip employees and covered dependents.
• Support members with complex, chronic, high-risk, or emerging healthcare needs and coordinate care across providers, facilities, and programs.
• Guide members through benefit questions, healthcare navigation, provider selection, and available treatment options.
• Identify and address barriers to care, gaps in treatment, and opportunities to improve health outcomes.
• Foster trusted relationships that encourage proactive healthcare engagement and informed decision-making.
• Program Identification, Outreach & Engagement
• Promote awareness and participation in targeted healthcare, wellness, and population health programs available to Kwik Trip members.
• Identify members who may benefit from specialized programs using referrals, claims data, health risk indicators, care gaps, provider recommendations, and vendor insights.
• Educate members on program benefits and available resources to encourage participation and sustained engagement.
• referrals, warm handoffs, and follow-up activities to ensure members receive timely and appropriate support.
• Track outreach efforts, referrals, program participation, and member engagement outcomes.

• Mayo Clinic Complex Care Program
  - Supports eligible members and dependents with complex, rare, or difficult-to-diagnose medical conditions.
• Right Site Program
  - Guides members to appropriate, high-quality, cost-effective sites of care, including specialty treatments and high-cost medications.
• Wire Health
  - Provides behavioral health outreach, navigation, and support for members seeking mental health resources.
• Abacus Health Solutions
  - Supports members with diabetes through education, engagement, and disease management resources.
• Additional Clinical Programs
  - Supports Allegiance-sponsored wellness, care management, vendor, and population health programs as introduced.

• Partner with Allegiance Care Management nurses, care navigators, pharmacy teams, behavioral health resources, healthcare providers, and vendor partners.
• Participate in case reviews and interdisciplinary discussions involving complex or high-risk member situations when possible.
• Facilitate referrals to appropriate care management, disease management, behavioral health, wellness, and specialty programs.
• Provide clinical insight and support to internal teams when appropriate.

• Build and maintain strong relationships with Kwik Trip leadership, Human Resources, wellness teams, and Allegiance stakeholders.
• Participate in client meetings, strategic discussions, and healthcare program reviews.
• Support onsite education initiatives, wellness campaigns, health promotion activities, and employee engagement efforts.
• Identify trends, barriers, and opportunities that may improve member outcomes, program utilization, and overall plan performance.

• Maintain accurate, timely, and complete documentation of member interactions, referrals, care coordination activities, and follow-up actions.
• Ensure strict adherence to HIPAA regulations and confidentiality requirements.
• Follow all Allegiance clinical standards, care management protocols, and documentation guidelines.

• Current, unrestricted Registered Nurse (RN) license.
• Minimum three years of nursing experience in care management, case management, population health, utilization management, clinical coordination, employee health programs, or a related healthcare setting.
• Strong understanding of care coordination, chronic disease management, behavioral health, and healthcare delivery systems.
• Exceptional communication, relationship-building, coaching, and member engagement skills.
• Ability to work independently while collaborating effectively across multidisciplinary teams.
• Strong organizational, time-management, documentation, and follow-through…