Care Coordinator, Psychiatry

Caring for our community starts with you. Join a team that believes everyone deserves care.

Candidates must reside within North Lakes' service area at the time of hire and maintain residency throughout employment.

The Care Coordinator gathers information for individuals establishing care with the psychiatry program, using standard protocols and assessment tools. The Care Coordinator is responsible for supporting and coordinating the needs of program participants, including internal referrals and connection to external resources. The Coordinator engages individuals in their identified goals and connects them to integrated, patient-centered services.

Salary begins at $24.75 + per hour depending on experience.

[Other duties may be assigned.]

• Completes screenings and performs review of intake materials requiring the use of independent judgment to complete recovery program intakes.

• Schedule appointments for patients participating in Psychiatry services and ensure timely communication with clinical staff regarding appointments.

• Assist Psychiatry Services Manager with coordinating program access and admission priorities.

• Participate in briefings, and other program meetings.

• Work collaboratively with team members to connect people to whole-person care, including clinical needs and social determinants of health.

• Completes routine screening, brief intervention and referral to treatment to promote service integration.

• Promote timely access to appropriate care to reduce emergency room utilization and hospital readmissions.

• Increase utilization of preventative care.

• Connect people to resources and supports to engage in identified goals and treatment plans.

• Mutually establish acceptable boundaries with participants and care team members.

• Assist Psychiatry Services Manager by serving as an informational resource for participants, care team, family/caregiver(s), and community resources.

• Facilitate access to appropriate behavioral health, medical and specialty providers.

• Increase continuity of care by managing relationships with tertiary care providers, transitions-in-care, and referrals.

• Educate participants and family/caregiver(s) about relevant recovery resources.

• Facilitate and attend meetings between participant, family/caregiver(s), care team, and community resources, as needed.

• Assist with population health management initiatives.

• Participate in Care Coordinator training courses/webinars and meetings.

• Assist Integration team with quality improvement efforts by utilizing dashboards, tracking tools and providing quality reporting data as needed.

• Supports accurate and timely documentation and audit efforts, using Electronic Health record system for documentation.

• Understand and demonstrate knowledge of HIPAA and maintain strict confidentiality regarding protected health information.

• Understands and upholds the organization’s stated Mission, Vision, Values and Goals.

• Prioritize concurrent tasks and team requests to meet tight deadlines; flag obstacles and propose solutions in a timely manner.

• Other duties as assigned.

Bachelor degree in social science field (Social Work, Psychology, Sociology, etc.) required (Masters in Social Work preferred) with at least 2 years of experience working in behavioral health or social services.

Equivalent combination of education and experience may be considered in lieu of education.

For full time and part time employees who work 24 or more hours per week we offer a generous benefits package that includes:

• Medical and dental insurance

• Employer paid group term life and disability

• Employer contribution toward Health Savings Account

• Flexible Spending Accounts

• Paid Time Off (PTO), Paid…