PBX Operator

Overview

Pyramid Global Hospitality is a company that values its employees and is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. The organization is committed to a People First culture reflected in employee development, benefits, and building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays.

The company also provides ongoing training and development opportunities to help employees build skills and advance their careers. This description covers the Dellshire Resort opening in Spring 2026 and the opportunities to be part of a unique opening in Wisconsin Dells.

About Our Property:
Dellshire is a distinctive pre-build property in the Pyramid Global Hospitality portfolio. The themed resort will open in Spring 2026. Dellshire Resort is an independent four-star destination resort in Wisconsin Dells, offering immersive guest experiences, natural surroundings, and Midwestern hospitality. As Dellshire moves through development, future team members have the opportunity to participate in the launch and be part of something special.

You will join a people-first culture that values collaboration, growth, and exceptional service.

PBX Operator at Dellshire Resort | Opening Spring 2026. A place where imagination, wonder, and togetherness come to life in extraordinary style. Shape your success in a place built for unforgettable experiences. Dellshire Resort is a world-class, medieval-inspired destination where technology meets timeless adventure. You will join a team dedicated to awakening imagination, wonder, and connection.

The PBX Operator serves as the central communication hub for the Dellshire Resort, managing all incoming and outgoing calls with professionalism, efficiency, and warmth. This position ensures that guests, team members, and external callers receive prompt and accurate assistance. The PBX Operator is responsible for directing calls, relaying messages, handling emergency communications, and providing information in accordance with Dellshire Resort’s service standards.

• Be part of a resort that blends luxury and adventure into a storybook setting.
• Work with a team that values creativity, collaboration, and connection.
• Experience professional growth in a dynamic, pre-opening environment with room to make your mark.
• Competitive pay
• Comprehensive health, dental, and vision coverage
• Paid time off and holidays
• 401(k) with employer match
• Associate recognition programs
• Exclusive discounts and family perks
• Free employee meal daily

• Answer and direct all internal and external phone calls promptly, courteously, and efficiently.
• Greet callers with professionalism and assist with inquiries or transfer calls to the appropriate departments or extensions.
• Handle guest requests for wake-up calls, messages, and information about resort services.
• Log and relay accurate messages for guests and team members in a timely manner.
• Operate resort communication systems, including paging, voicemail, and radio dispatch as needed.
• Monitor emergency lines and assist in implementing communication procedures during critical situations.
• Maintain current knowledge of resort facilities, staff, and operations to provide accurate information to callers.
• Support Front Office, Security, and Engineering with emergencies or urgent communications.
• Update and maintain internal directories, extension lists and contact sheets.
• Always ensure confidentiality of guest information and internal communications.
• Report equipment malfunctions or service interruptions to appropriate technical support.
• Uphold Dellshire Resort’s service philosophy, ensuring every interaction reflects courtesy, accuracy, and discretion.

• High school diploma or equivalent required.
• Previous experience in hospitality, customer service, or switchboard operations preferred.
• Excellent verbal communication and…