Market Supervisor

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on‑site wellness programs, local discounts, and employee rates on hotel stays. We are committed to ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality provides a supportive and collaborative work environment that encourages growth and fosters success across more than 230 properties worldwide.

The Dellshire is a distinctive pre‑build property in the Pyramid Global Hospitality portfolio, slated to open in Spring 2026. This themed resort will feature a design unlike any other, offering a unique setting for future hospitality professionals. Nested in the scenic beauty of Wisconsin Dells, Dellshire Resort is an independent four‑star destination nestled in Midwestern hospitality, promising immersive guest experiences and natural surroundings.

As the Market/Coffee Shop Supervisor, you will oversee daily operations of Dellshire Resort’s grab‑and‑go marketplace and coffee bar, ensuring exceptional guest service, product presentation, and operational efficiency. You will support the leadership team by supervising staff, maintaining product quality, and upholding brand standards that reflect the luxury, innovation, and family‑adventure essence of Dellshire Resort.

• Supervise daily operations of the market/coffee shop, including opening and closing procedures, inventory, cash handling, and guest service standards.
• Lead, train, and motivate team members to ensure consistent delivery of friendly, efficient, and professional service.
• Ensure food and beverage products are prepared, stocked, and displayed according to brand and safety standards.
• Maintain cleanliness, organization, and visual appeal of all front‑of‑house and back‑of‑house areas.
• Oversee POS transactions, manage daily sales reports, and ensure compliance with financial procedures.
• Monitor inventory levels; support ordering, receiving, and proper storage of products.
• Communicate effectively with leadership and other departments to support smooth operations and guest satisfaction.
• Handle guest inquiries, feedback, and complaints professionally, resolving issues promptly.
• Assist with barista and cashier duties as needed during peak times.
• Ensure compliance with all health, safety, and sanitation regulations.
• Assist with scheduling, payroll verification, and labor control in alignment with business demands.

• Be part of a resort that blends luxury and adventure into a storybook setting.
• Work with a team that values creativity, collaboration, and connection.
• Experience professional growth in a dynamic, pre‑opening environment with room to make your mark.
• Competitive pay.
• Comprehensive health, dental, and vision coverage.
• Paid time off and holidays.
• 401(k) with employer match.
• Associate recognition programs.
• Exclusive discounts and family perks.
• Free employee meal daily.

• Minimum two (2) years of supervisory experience in a coffee shop, café, or grab‑and‑go environment.
• Strong leadership and communication skills with a hands‑on management style.
• Proven ability to motivate, train, and coach a team.
• Knowledge of specialty coffee preparation, POS systems, and inventory control.
• Serv Safe, Food Handler, and Alcohol Service Certifications required (or ability to obtain prior to start).
• Proficient in Microsoft Office and basic reporting tools.
• Must be able to work flexible hours including early mornings, evenings, weekends, and holidays.

$18.00 per hour. Actual compensation packages are based on a variety of factors unique to each candidate, including skill set, years of experience, certifications, and location.

We are an equal‑opportunity employer and celebrate diversity.

Please note:

This document describes the general nature and level of work required; it is not intended to be an all‑encompassing list of responsibilities, duties, and skills.

Pyramid Global Hospitality is an Equal Opportunity Employer.