Front Office Guest Attendant
Job in
Appleton, Outagamie County, Wisconsin, 54914, USA
Listing for:
The Victus Group Master
Full Time
position
Listed on 2026-06-24
Job specializations:
-
Hospitality / Hotel / Catering
Customer Service Rep, Guest Services, Hotel Front Desk, Hospitality & Tourism
Salary/Wage Range or Industry Benchmark: 15 - 17 USD Hourly
USD
15.00
17.00
HOUR
Job Description & How to Apply Below
Job Details
Job Location:
La Quinta Inn Appleton - Appleton, WI 54914
Salary Range: $15.00 - $17.00 Hourly
JOB TITLE:
GUEST SERVICE ATTENDANT
Job Tasks and Purpose
The Guest Service Attendant performs a variety of services for guests. Primarily, he/she registers arriving guests, assigns rooms, and checks guests out at the end of their stay. The Guest Service Attendant also keeps records of room assignments and other registration information in a computer database. When guests check out, the Guest Service Attendant prepares and explains the charges and processes payments.
He/She represents the establishment, and attitude and behavior greatly influence the public’s impression of the establishment. When answering questions about services, check‑out times, the local community, or other matters of public interest, the Guest Service Attendant must be courteous and helpful. Should guests report problems with their rooms, the Associate contacts members of the housekeeping or maintenance staff to correct them.
When necessary, the Associate delivers basic necessities to guests if no other staff member is available. Depending on the property, additional responsibilities may include front office operations, information and services, basic bookkeeping, advance reservation, cashier, and telephone multi‑line operation.
Major Job Functions
Provide the highest quality of service to customers at all times.Greet customers immediately with a friendly and sincere welcome.Utilize guest names in interactions whenever possible.Promptly respond to all guest‑related concerns including but not limited to complaints and special requests.Have a thorough knowledge of emergency and security procedures.Know how to clean guestrooms to standards.Know how to perform basic routine maintenance as well as how to properly operate all mechanical units within the guestroom.Know how to operate all laundry equipment.Keep maintenance personnel informed of all maintenance needs.Proper uniform attire must be worn at all times in accordance with The Victus Group and the hotel's brand standards.Personal cleanliness and neat appearance are required. Shoes must be low‑heeled and have closed heels and toes.Practice safety standards at all times.Be able to move miscellaneous items weighing up to 40 lbs. Inform property management if unable to meet this requirement to determine a reasonable accommodation.May be required to work varying schedules to reflect business needs.Regular attendance in conformance with established standards is essential.Check guests in and out efficiently and friendly.Post guest changes and compute guest bills using the brand‑specific PMS. Collect payment and make change for hotel guests following all cash handling procedures required by The Victus Group.Promote the hotel’s marketing programs.Track business via recording of appropriate corporate/leisure information within the PMS system.Maintain a positive, interactive relationship with any property‑based TVGI sale personnel.Handle guest mail and messages per established procedures.Develop a thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies.Take reservation requests efficiently.Answer the switchboard in accordance with telephone etiquette standards.Block rooms and handle special requests.Monitor room availability.Handle safe deposits by guests per established procedures.Keep lobby and guest areas clean and presentable.Offer and handle wake‑up calls properly.Open and close shifts; make cash drops.Ensure all credit cards, cash, and change funds are balanced throughout each shift.Ensure appropriate signatures/authorizations prior to processing any credit‑card transactions.Monitor currency intake to protect against counterfeit bills.Inform management of any guest or system‑related complaints or problems.Communicate with incoming staff and management by logging pertinent information in the front desk log.Pass on guest lost‑and‑found inquiries to management.Monitor and maintain adequate office supplies such as folio paper, registration slips, and pens.Develop and maintain knowledge of local attractions, restaurants, and area businesses.Devel…
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