Hotel Front Desk Night Manager

Position Overview

Holiday Inn Express & Suites Madison Central, a leading property development and management firm in the Midwest, is seeking a professional and motivated Hotel Night Manager to join our Holiday Inn Express Madison Central team. We offer the opportunity to build a rewarding long term career in hospitality. Our ideal candidate will be the face of our property, providing exceptional service and creating a memorable experience for our guests.

• Greet and welcome guests upon arrival, providing a friendly and professional first impression.
• Handle check-in and check-out procedures efficiently while ensuring guest satisfaction.
• Manage reservations, including handling phone calls and online booking systems.
• Provide information about hotel services, facilities, and local attractions to guests.
• Address and resolve guest inquiries and complaints in a timely and effective manner.
• Maintain accurate records of guest accounts and perform basic cashiering tasks.
• Collaborate with housekeeping and maintenance departments to ensure room readiness and address any guest needs.
• Ensure the lobby area is tidy and presents a welcoming environment.
• Assist in managing and optimizing the hotel's reservation system and front office operations.

• High school diploma or equivalent; hospitality certification or degree preferred.
• Proven experience in a front desk role, preferably in the hospitality industry.
• Excellent communication and interpersonal skills.
• Proficiency in computer systems, including reservation software.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong organizational skills and attention to detail.
• Flexibility to work in shifts, including weekends and holidays.