Front Desk Attendant Part-time

The Hampton Inn Appleton Fox River Mall Area is looking for a part‑time Front Desk Attendant to join their dynamic team. This position will also assist in other areas of the hotel and must be available to work weekends and holidays.

Our Appleton hotel is located 2 miles from the Appleton International Airport, just off of Interstate 41.

The Hampton Inn is managed by Aileron Management. Our goal is to empower associates in pursuit of a successful career. Our team is fun, our benefits are competitive, and opportunities for career advancement are plentiful.

The Front Desk Attendant is responsible for greeting guests and managing all aspects of their accommodation while providing excellent customer service.

• Greet and interact with guests in a warm, friendly, and professional manner.
• Use the computer system to make reservations, check‑in and check‑out hotel guests, and process payments.
• Provide the highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs.
• Promptly handle guest service requests and guest complaints to meet and exceed guest expectations.
• Respond to guests’ inquiries about the hotel, and local area services and attractions providing accurate information.
• Listen attentively to guests and assist in resolving issues or concerns.

• 401(k) Retirement Plan with company match
• Double‑time for working on company designated holidays
• Hilton employee Team Member Travel Program including up to 30 room nights per year from $35‑$75 per night and 50% off at hotel operated restaurants
• On‑Demand Pay – Access to earned wages before you get your regular paycheck

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

This organization participates in E‑Verify.

• Hotel experience preferred.
• Customer service experience preferred.
• Must be able to work weekend and holiday shifts.

This job operates in a professional office environment. This role routinely uses standard office equipment.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, communicate or listen. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.