Night Audit Agent

Mt. Olympus Resort in Wisconsin Dells is hiring a Night Audit Agent. The Night Audit Agent is responsible for providing superior customer service beyond guest expectations, greeting and receiving guests, answering a multi‑line phone system, directing guests and staff, responding to complaints and service issues, and handling general questions or concerns.

Job type: Full-time, non‑exempt
Schedule: 11:00 p.m. – 7:00 a.m., including weekends and holidays.

* These hours may vary slightly based on hotel occupancy and department need.

• Reports to the Front Desk Manager.
• Assure friendly, courteous and accurate check‑in and check‑out of room guests.
• Answer the phone professionally, courteously, and respond to questions with accurate and current information. Direct all incoming calls swiftly and correctly.
• Maintain competent knowledge of the property, local attractions and current activities.
• Promote friendly, courteous, superior customer service.
• Take room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information.
• Handle a high volume of cash, credit and sales transactions.
• Keep front‑desk area and own station neat, tidy, and clean.
• Monitor guest safety and service issues to provide the safest and most customer‑oriented environment.
• Assist and monitor room availability, maintenance and housekeeping issues and communicate those to housekeeping in a timely and efficient manner.
• Other duties as assigned.

• Maintain a professional appearance.
• Professional attitude at all times.
• Honest and dedicated.
• Maintain confidentiality and be trustworthy.
• Exceptional oral and written communication.
• Excellent time management skills and strong communication skills.
• Team player able to provide superior customer service.
• Work weekends and holidays.

• On Demand Pay – Get Paid the Same Day you Work!
• Fun and Exciting Work Environment!
• FREE Waterpark & Theme Park Passes (based on resort occupancy)
• Full Time, Part Time and Seasonal Positions
• Employee discounts on hotel rooms, retail and food
• Company‑wide outings
• Full Time Employees are Eligible for Benefits:
  • Health Insurance, Dental Insurance, Vision Insurance, FSA Health & FSA Dependent Care after 60 Days of Employment
  • 401K and Paid Time Off after 1 Year of Employment

For more information about our property, visit our website.