Crew Lead

Bars & Rec Employment Opportunity:
Crew Lead Posting Date:
Monday, July 20, 2026

Contact:

Milwaukee-based Bars & Recreation owns and operates a diverse portfolio of entertainment brands including Amped, AXE MKE, Game Show MKE, Nine Below, North South Club, Splash Studio, and The New Fashioned.

• Amped offers private suite karaoke and event space, perfect for creative meetings and special events.
• AXE MKE provides a controlled environment for guests to enjoy competitive axe throwing.
• Game Show MKE presents a live hosted experience featuring stage show games like The Feud, 20 Second Challenge, Pop Goes the Lyric, and more.
• Nine Below introduces a fun, team-oriented twist on indoor miniature golf.
• North South Club is home to Wisconsin's first full-size deck shuffleboard facility, complete with 16 axe throwing lanes.
• Splash Studio is the premier "wine & paint" concept in Wisconsin – with a full bar and a great vibe.
• The New Fashioned offers family friendly activities like Hyperbowling, curling, and dartball in the heart of Milwaukee’s downtown Deer District.
• Slingshot Bar is the world’s first indoor slingshot arena paired with a full bar. Located in West Allis, Wisconsin.

Our guests come to us for memorable, immersive experiences, to celebrate life events or just spend time with friends, family, and colleagues. They can easily make reservations online or plan custom events with help from our dedicated in-house Sales Team. Each brand maintains its own distinct voice, target audience, and atmosphere, while all operations are centrally managed under the Bars & Rec umbrella.

At Bars & Rec, we prioritize delivering exceptional guest experiences, fostering continuous improvement, and promoting a collaborative, team-driven culture. As a rapidly growing company, we exclusively seek professionals who are energetic, hardworking, positive, and committed to taking care of each other and our guests.

The Crew Leads (CLs) are primarily responsible for Hospitality and Facility Operations by assisting the Senior Operations Manager (SOM), Senior Hospitality & Training Manager (HTM), Hospitality Operations Managers (HOMs) and Senior Crew Leads (SCLs). They have several important roles when there is no SCL or EOM on site (typically slower times), including being the highest-level leader on duty. Crew Leads do not have managerial duties over employees such as scheduling, cuts, hiring/firing, or discipline, but they are on a leadership track within the company and are expected to learn leadership and supervisory styles from the SOM, HTM, HOMs and SCLs.

The Crew Lead is responsible for knowing and performing all job responsibilities of the Crew Member role.

• Warmly greet guests with a smile and welcome them into the establishments
• Guide guests through each establishment’s offerings, highlighting key features and benefits tailored to their needs
• Unwavering focus on guest satisfaction and guest retention by resolving guest complaints quickly and reasonably
• Strong commitment to providing excellent customer service and ensuring a positive dining, drinking, and activity experience

• Always enforce food safety regulations and cleanliness standards
• Take food and drink orders for guests, ensuring accuracy and timeliness
• Provide menu recommendations, specials, and pairings (i.e., wine, cocktails, entree specials, etc.) to guests
• Work in tandem with the SOM, HTM, HOMs and SCLs to implement, train and execute suggestive selling techniques, including upgrades offered by BAR
• Ensure dining areas are clean, tables are wiped down, windowsills are wiped down and free of crumbs, chairs/stools are arranged correctly, etc.
• Stay informed about current promotions, limited time offers, or seasonal specials, and actively promote these to guests to increase sales
• Communicate effectively with kitchen employees to ensure accurate, timely food preparation and delivery
• Continually train and mentor CMs on how to become more efficient, friendly, and speedy bartenders
• Train/Run the steps of Quick Service (at The Fashioned) including Expo 1, Expo…