Field IT Support Engineer – Back fill; Temporary; Field IT Support Engineer – Back fill; Temporary

Field IT Support Engineer – Back fill (Temporary)

We are a global IT solutions and services provider, specializing in infrastructure support, managed services, cloud solutions, and cybersecurity. Our mission is to deliver reliable, scalable, and secure IT services that help businesses run efficiently.

Job Title: Field IT Support Engineer – Back fill (Temporary)

Duration: Temporary / Contract

Location: Onsite (Jackson, MN)

Job Summary: The Field IT Support Engineer (Backfill) will provide temporary onsite technical support to ensure uninterrupted IT operations during the absence of the primary support engineer. This role involves troubleshooting hardware/software issues, handling user requests, and maintaining IT infrastructure.

Technical Requirements: Basic knowledge of network devices including switches, routers, wireless access points (preferably Cisco, Riverbed); understanding of VLAN configurations; ability to patch phone ports to network switches; basic troubleshooting of Avaya VoIP phones; troubleshoot fiber link issues between switches; ability to troubleshoot and replace network switch chassis blades.

• Provide onsite L1/L2 IT support for all users during primary engineer’s absence.
• Troubleshoot and resolve issues related to desktops, laptops, printers, network connectivity, and mobile devices.
• Support M365, Outlook, Teams, One Drive, and user account management.
• Handle Azure AD-related tasks: password resets, access issues, group assignments.
• Manage ticketing activities using Service Now (incident, service requests).
• Perform basic network checks (LAN/Wi-Fi, switches, IP configurations).
• Support audio‑video (AV) systems, conference rooms, and meeting setups.
• Provide VIP support for senior leadership.
• Handle printer, scanner, and industrial scanner troubleshooting.
• Assist with system updates, installations, and replacement of faulty hardware.
• Ensure documentation and daily reporting of issues handled.

• L1/L2 IT support experience (1–3 years preferred)
• Strong knowledge of Windows OS, M365, and basic networking
• Hands‑on experience with Service Now or similar ticketing tools
• Hardware troubleshooting expertise (laptops, desktops, printers)
• Good communication and customer service skills
• Ability to work independently onsite

• Experience in AV support
• Knowledge of ITIL process
• Prior field support or desktop support experience

Associate

Temporary

Information Technology

Information Services