Help Desk Specialist

Senior Technical Recruiter | Recruitment Specialist | Sourcing Specialist

Required Skills (Need Majority; 2+ Years)

• Excellent customer service skills; ability to work with diverse customers calmly and respectfully (including potentially difficult situations).
• 2 years support experience with Windows 10 and Microsoft Office 2019.
• 2 years experience with network and printer troubleshooting.
• Proficient typing and strong multitasking skills; ability to prioritize workload and manage.
• Strong oral and written communication skills.
• Ability to document standard operating procedures and properly assign/escalate unresolved incidents.
• Understanding and practical use of Help Desk incident management and asset management systems.
• General analytical and troubleshooting knowledge; ability to perform diagnostics on hardware and software.
• Knowledge of industry-standard computer application software (e.g., MS Office suite) and IBM-compatible computer hardware.
• Demonstrated technical competence in a customer support environment, knowledge of information systems technology and operations.
• Team-oriented, collaborative work style.

• 2+ Years in Help Desk Roles
• Local (current resident of) Wisconsin with work history with companies based in Wisconsin
• History with at least 2 of the following:
  Windows 10 / Microsoft Office 2019, Network/Printer Troubleshooting, Asset Management Systems

Mid-Senior level

Contract

Information Technology

Wisconsin, United States $18.00-$20.00

Posted 4 days ago