System Administrator

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Regular Full-Time Appleton, WI, US

7 days ago Requisition

Position: System Administrator

Reports to: Information Technology Manager

Supervisory Responsibilities: None

Position Summary: Under general direction, the System Administrator installs, maintains, and supports the company’s IT infrastructure, including computers, peripheral devices, application software, and communications equipment. This role provides advanced technical support, works independently on complex issues, and manages multiple priorities in a deadline-driven environment.

Essential Functions:

• Installs and maintains personal computers and related peripheral equipment for all information technology users within the company. This includes hardware, operating systems, and specific application software.
• Responsible for acquisition, deployment, management, and support of all client based information technology assets. This includes desktops, laptops, cellular telephones, office telephones, paging systems, copiers, etc.
• Responsible for acquisition, deployment, management, and support of all client based information technology software systems. This includes M365 and other business application software.
• Willingness to learn application software specific to the business.
• Supply technical support for all CAD/Solid Works/PDM software, acting as a focal point for queries from multiple users and interfacing with internal IT and external vendor support.
• Responsible for the development of standard software deployment procedures, configurations, and packages.
• Performs helpdesk services for internal customers; provides effective solutions to customer problems in a professional and timely manner. This includes the development and maintenance of IT-related procedures and general usability instructions.
• Assists with planning, implementation and configuration of infrastructure hardware and software, within area of responsibility, to include monitoring and maintenance of telecommunications, voicemail, and network switches.
• Provides preventative maintenance, disaster recovery, and other network-related functions, as needed.
• Collaborates with colleagues for the setup and connection of user to network and phone system and provides initial training; assists with employee onboarding and offboarding.
• Advises appropriate personnel of the implications of new or revised applications/databases. Performs necessary investigation, analysis, and evaluation to determine project feasibility.
• Participates in certain aspects of user consulting, system analysis, general system design, and detail system design.
• Learns user functions, organization, and roles in the company to the extent required.

Qualifications:

• Strong systems administration and technical support skills.
• Ability to diagnose and resolve hardware, software, network, and user-access issues.
• Working knowledge of Microsoft 365, Active Directory, operating systems, and endpoint devices.
• Strong customer service orientation and ability to support users professionally and effectively.
• Effective verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Attention to detail and commitment to accuracy.
• Ability to work independently and exercise sound judgment.
• Commitment to documentation, process consistency, and continuous improvement.
• Awareness of cybersecurity best practices and data confidentiality requirements.
• Ability to collaborate effectively across departments.

Education and Experience:

• Associate’s or bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent combination of education and experience considered.
• Minimum of 3–5 years of experience in systems administration, network support, or IT infrastructure support.
• Experience administering and supporting Windows-based systems, personal computers, peripheral devices, application software, and communications equipment required.
• Experience with Microsoft 365, Active Directory, user account…