Help Desk Analyst
Job in
Appleton, Outagamie County, Wisconsin, 54914, USA
Listed on 2026-05-23
Listing for:
City of Appleton Wisconsin
Full Time
position Listed on 2026-05-23
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, Computer Repair / Support
Job Description & How to Apply Below
Job Requirements
Provides technical assistance with software and hardware problems on PC, copiers/printers, network, mobile devices, phone and voicemail systems. Forwards requests for service to appropriate department staff if necessary. Enters and tracks calls for support into the help desk software. Assists in producing and maintaining procedural documentation. Maintains regular punctual and predictable attendance, on-call rotation, works overtime and extra hours as required.
OtherExperience and Qualifications
This position requires an Associate's degree in Computer Science or related field, one to two years' experience in troubleshooting/analyzing computer problems, or a combination of applicable experience and training.
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