CX Solution Consultant

Summary

The CX Solution Consultant serves as a strategic advisor and expert, partnering with sales, product, and delivery teams to design and position customer experience solutions that drive measurable business outcomes.

• Partner with sales teams to understand client needs, pain points, and business objectives.
• Design and present end-to-end CX solutions, including processes and service models.
• Lead discovery sessions, workshops, and solution demonstrations with stakeholders.
• Translate business requirements into functional solution designs.
• Develop compelling proposals, solution architectures, and value-based narratives.
• Support RFP/RFI responses with CX strategy, solution design, and cost estimates.
• Collaborate with product, engineering, and delivery teams to ensure solution feasibility and alignment.
• Provide thought leadership on CX trends, best practices, and emerging technologies.
• Contribute to go‑to‑market strategies, solution offerings, and reusable assets.
• Support transition from sales to delivery, ensuring continuity and clarity of solution intent.

• Bachelor’s degree in Business, Technology, or related field (Master’s preferred).
• 5+ years of experience in CX, consulting, pre‑sales, or solution architecture roles.
• Strong understanding of customer journey mapping, voice of customer (VoC), and CX metrics (SLA, CSAT, NPS, CES).
• Strong understanding and use of cost modeling tools or Workforce Management Tools.
• Experience with Medicaid or Commercial MCO systems and platforms.
• Ability to translate complex concepts into clear CX business value.
• Strong presentation, storytelling, and stakeholder engagement skills.
• Experience supporting enterprise clients and complex solution sales cycles.

• Experience in digital transformation or contact center modernization.
• Knowledge of AI‑driven CX solutions (chatbots, automation, analytics).
• Familiarity with Excel and Cost Modeling Tools.
• Industry experience in Medicaid, healthcare, public sector, or regulated environments.
• Certifications in CX platforms or frameworks (e.g., CCXP, Salesforce).

• This position is 100% remote with up to 10% travel annually.
• Pay range: $ – $ per year, which may vary based on geographic region and other factors.
• All salaried, full‑time candidates are eligible for a generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance.
• Access to leadership and technical development academies to build skills and capabilities.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.”