Senior Underwriting Systems Analyst

CopperPoint has an exciting opportunity for a Sr. Underwriting Systems Analyst who will help implement, maintain, and enhance commercial insurance products within the Guidewire Policy Center platform. This role partners with underwriting systems and product analysts, along with stakeholders across IT, Actuarial, Underwriting, Operations, Billing, and Claims. The Senior Analyst documents business requirements, supports development and QA during sprints, leads user acceptance testing, and assists business users with service requests and training.

This position promotes underwriting integrity, regulatory compliance, efficient workflows, and a strong user experience aligned with company goals.

• Contribute to the establishment of, and adherence to, the standards and best practices for processes governing requirement development, defect reporting, user acceptance testing, and UW system troubleshooting.
• Apply knowledge of common and product-specific system functionality to support the establishment of comprehensive requirements and root cause of defects. Articulate in system and/or business terminology based on audience needs.
• Independently create testing plans, devise scenarios for risk-based testing, and enforce metrics established for tracking progress. Provide feedback to others regarding test case scenarios. Open defects and perform re-testing within desired time frames.
• Translate requests from Underwriting, Operations and Product Management into use case scenarios and user stories. User story requirements contemplate the various ways to rate, quote, and issue (via online internal users and quote APIs).
• Consider the unique needs of the various internal system user groups and roles when reviewing requirements, proposed solutions, and test case scenarios to support holistic implementation.
• Coordinate meetings and perform system demos for user story acceptance and training purposes.
• Perform production issue triage, validate requirements, submit defects when needed, and communicate status and resolution within target SLA. Gather data as needed to assist prioritization and trending. Support execution of known workarounds and may define new workarounds. Escalate and prioritize appropriately.
• Anticipate possible problems and create solutions to solve them.
• Provide feedback used to make go/no‑go recommendations for production releases.
• Provide feedback regarding Policy Center training needs among stakeholders. Author, edit, and deliver effective training content, including training scripts, videos, and other resources/job aids needed to implement processes and support business users.
• Identify and advocate for process improvements. Participate in retrospectives and pursue implementation of changes.
• Support Policy Center and third‑party underwriting/product system access and letters of authority assignments for internal system users. Manage bi‑annual user access audits.
• Support requirements for, and changes to, all rules enforced via policy admin tables controlled by the UW Systems & Product team.

• Requires a minimum of 5 years of professional experience in Commercial Insurance.
• College degree and/or professional insurance certifications desirable; high school diploma or G.E.D. equivalent required.
• Ideal candidate possesses:
• Prior experience working with Guidewire Policy Center (or similar policy‑writing administration application).
• Understanding of business workflows for transacting commercial insurance.
• Knowledge of Agile methodology.
• Prior experience working with Jira/Confluence (or willingness to learn).
• Prior hands‑on experience developing test case scenarios and/or writing business requirements.
• All candidates possess:
• Interpersonal skills enabling you to build positive, collaborative working relationships with peers, clients, and leaders on a remote basis.
• Strong organizational skills and work ethic to manage the demands of the job and to ensure deadlines are met.
• Adaptability and willingness to accept and champion change.
• Ability to interpret technical resources for insurance products (such as bureau manuals, regulatory bulletins, underwriting and proprietary product…