NOC Supervisor — Network Operations Lead

NOC Supervisor

Oversee the daily operations of the Network Operations Center (NOC) for a telecommunications service provider. Lead a team of NOC Technicians, coordinate incident response, and drive continuous improvement in monitoring and support processes. This role requires active participation in troubleshooting, incident response, escalation management, and maintenance window activities.

• Supervise and mentor NOC Technicians to ensure 24/7 network surveillance and rapid incident resolution.
• Monitor network infrastructure, including routers, switches, transport systems, and wireless platforms, to maintain uptime and performance.
• Coordinate with engineering, field operations, and customer support teams to resolve service-impacting issues.
• Develop and maintain standard operating procedures (SOPs) for incident management, escalation, and reporting.
• Ensure compliance with SLAs and KPIs through proactive monitoring and performance analysis.
• Provide regular reports on network health, incident trends, and team performance to senior leadership.
• Participate in root cause analysis and post-incident reviews to improve operational resilience.
• Schedule and manage shift coverage to maintain 24/7 operational readiness.
• Support onboarding and training of new NOC staff.
• Monitor IT applications and services to ensure availability, performance, and timely alerting of anomalies or failures.
• Other job-related duties as requested.

• Associate or bachelor’s degree in Telecommunications, Information Technology, or related field (preferred).
• 3+ years of experience in a NOC or network operations environment, with at least 1 year in a supervisory or lead role.
• Strong hands-on understanding of telecommunications networks, specifically FTTH/PON environments, IP routing/switching, transport networks, and change-control operations within a carrier/ISP environment.
• Experience supporting or troubleshooting FTTH/PON networks, including OLT environments, EMS platforms, and IP-based network infrastructure (strongly preferred).
• Experience with network monitoring tools such as Solar Winds, Unified Assurance, Splunk, etc.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced, high-pressure environment with rotating shifts.
• Must be legally authorized to work in the U.S.

• Set and communicate departmental goals that advance overall company objectives.
• Manage department resources and projects effectively.
• Work with Associate Resources to hire and train qualified productive employees.
• Lead, motivate, and coach employees to ensure satisfactory performance.
• Provide feedback and appraise employee performance using company performance appraisal tools and programs.
• Conduct disciplinary actions as necessary according to company guidelines.
• Work with Associate Resources to prevent discriminatory and illegal employment practices in the workplace.
• Perform on-call duties as necessary.

Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran.

$65,000 - $70,000 per year.