Network Solutions Cloud Infrastructure Engineer

Senior Network Solutions Support Technician

vision insurance, parental leave, paid holidays, sick time, tuition reimbursement, 401(k), retirement plan

• Install, configure, and maintain network hardware (routers, switches, firewalls, wireless access points).
• Monitor network performance and troubleshoot connectivity issues.
• Provide Tier 2 support for network-related incidents; elevate issues as appropriate.
• Maintain accurate documentation of configurations and procedures for customer and internal teams.
• Assist with network upgrades and patch management.
• Exhibit a working knowledge of network security best practices and work diligently to protect our customer's
  intellectual property.
• Respond promptly and professionally to customer and sales force inquiries via telephone and email.
• Train customers in the proper use and deployment of supplied equipment and services.
• Advise Product & Services team and vendor partners regarding product issues discovered through deployments or technical support calls with customers.
• Assess project requirements and recommend updates or improvements to network designs and installations to ensure optimal performance and alignment with business needs.
• Support project management by maintaining documentation, diagrams, and tracking customer and staff inquiries using a centralized database.
• Provide on-call/after-hours support as required.

• Associate's or Bachelor's degree in computer science, information technology, computer information systems, computer networking or other related discipline is required. Equivalent work experience will be considered in lieu of a degree.
• 5 years of experience in IT support or networking is required.
• Excellent troubleshooting and problem‑solving skills.
• Strong communication and documentation abilities.
• Intermediate proficiency with Microsoft Office Suite.
• Must have and maintain a valid driver's license.
• Ability to travel regularly through assigned territory. Some overnight travel is required.

• Additional certifications from vendors specializing in IT and OT technologies (e.g., Cisco, Palo Alto, Rockwell Automation, Siemens) are highly preferred.

• Medical, Dental, and Vision Insurance
• Short & Long-Term Disability Insurance
• Life and AD&D Insurance
• 401(k) Retirement Plan with company match
• Paid holidays, vacation, personal, and sick days
• Pet Insurance
• Identity Theft Protection
• Accident Insurance & Critical Illness Coverage
• Tuition Reimbursement
• Annual bonuses and merit increases based on performance
• Employee Assistance Program (EAP)
• Wellness Programs
• Employee Resource Groups (ERG)

Werner Electric Supply is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.